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Frequently Asked Questions
Unable to scan Driver License or ID
In the event, that your ID is not scanning, here are a few tips we have found when taking a picture of your ID.
Use a dark or black background.
Be sure ID is within the frame.
Be sure that the photo is well-lit but there is also no glare from overhead lights.
If your ID has more than one photo of your face on it, you can try covering the smaller image with your finger or small piece of paper, but be sure not to cover any text information.
When taking an image of the back, please line your barcode up accordingly with the defined XXX on your screen.
If you are still experiencing issues uploading your ID, please contact our
for further assistance,
Updated: 16 Jan 2019 02:26 PM
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