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Unable to Scan my Driver’s License
Here are a few tips we have found when taking a picture of your ID:
Use a dark or black background.
Be sure license is within the frame.
Be sure that the photo is well-lit but there is also no glare from overhead lights.
When taking an image of the back, focus on the barcode only.
If these steps do not work, please contact support at
for further assistance.
Updated: 06 May 2019 04:39 AM
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