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Unable to Scan my Driver’s License
Here are a few tips we have found when taking a picture of your ID. # 4, in particular, may help with your issue:
Use a dark or black background.
Be sure license is within the frame.
Be sure that the photo is well-lit but there is also no glare from overhead lights.
If your license has more than one photo of your face on it, you can try covering the smaller image with your finger or small piece of paper, but be sure not to cover any text information.
When taking an image of the back, focus on the barcode only.
If these steps do not work, please contact support at
for further assistance.
Updated: 20 Sep 2018 04:25 AM
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