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            Unable to Scan my Driver’s License

            Here are a few tips we have found when taking a picture of your ID:

            • Use a dark or black background.
            • Be sure license is within the frame.
            • Be sure that the photo is well-lit but there is also no glare from overhead lights.
            • When taking an image of the back, focus on the barcode only.

            If these steps do not work, please contact support at for further assistance.

            Updated: 06 May 2019 04:39 AM
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