How to add a Solution21-hosted email account to an iPhone.

How to add a Solution21-hosted email account to an iPhone.

This example uses the email address "support@solution21.com"

Step1: Open the "Settings" app 


Step2: Select "Passwords & Accounts" 


Step3: Select "Add Account" at the end of the "ACCOUNTS" List 


Step4: Select "Other" 


Step5: Select "Add Mail Account" 


Step6: On the "New Account" screen: fill up the followig fields and select "Next" 


  • Name (example Support)
  • Email (example support@solution21.com)
  • Password
  • Description -- this is how the account will be displayed on the iPhone (it can be changed later)

Step7: Make sure that "IMAP" is selected and fill up the following fields and then select "Next" 


  • INCOMING MAIL SERVER
    • Host Name mail.solution21.com
    • User Name <same as email address>
    • Password <email address password> -- automatically filled and showing "dots."
  • OUTGOING MAIL SERVER
    • Host Name mail.solution21.com
    • User Name <same as email address>
    • Password <email address password>
  • Notes:
    • the "OUTGOING MAIL SERVER" fields MUST be filled up (even though the screen displays "Optional")
    • the Host Name is mail.solution21.com
      • for both INCOMING and OUTGOING MAIL SERVER, AND
      • regardless of the email address (like info@somedomain.com).
    • the "Verifying" step can take a few seconds while the credentials are validated.

Step8: Select "Save" after the credentials in the previous step have been validated 


Step9: DONE - back to the "Password & Accounts" screen but with the new account added to the "ACCOUNTS" list 


It should now be possible to receive and send emails in the Mail app using the newly added account 




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