Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

Type: Help Desk

1.1 Introducing Zoho Desk - Video

1.2 What is Your Customer Request Inquiry Volume - Video

1.6 Quick Tips if You're Switching from Freshdesk or Zendesk - Video

Activities associated with a ticket are now accessible in the latest version of the Zoho Desk Android mobile app - Article

'Approvals' is now supported in the latest version of the Zoho Desk iOS mobile app. - Article

Customer service in 2022 - Article

Deprecating the departmentIds query parameter - Article

Deprecation of older versions of ASAP Mobile SDK | Zoho Desk - Article

Desk - Summary of 2021 - Article

Filters are now supported in the latest version of the Zoho Desk Android mobile app - Article

Guided Conversations - Early Access update [February 2022] - Article

How to Set Up (a Simple Version of) Zoho Desk - Article

Important - Security information for Zoho Desk ASAP (Android) - Article

Lesson 2 Getting Tickets Into Desk - Video

Manage tags from within a ticket in the latest version of the Desk iOS mobile app. - Article

Multi-channel Customer Support with Zoho Desk - Presentation

Related Tickets by Custom Fields for Zoho Desk - Article

Reports and Dashboards are now together called "Analytics"! - Article

Set up a Support Email - Article

Sharing tickets from within the app is now support in the Zoho Desk Android app - Article

Switching to the new help center domain URL - Article

Ticket list sorting is now supported in the latest version of the Desk Android mobile app. - Article

Users can now notify the contact while adding a 'Resolution' to the ticket. - Article

Zoho Desk - Google Doc - GoogleDoc

Zoho Desk Full Product Overview – 2022 - Article

Zoho Desk Full Product Tutorial - 2022 - Video