Zoom

Zoom



Zoom is a great conferencing tool

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August 2021 Newsletter
With a new month comes exciting announcements. Read on to discover the latest releases, newest launches, and upcoming events. Plus, don’t forget to mark your calendars for Zoomtopia 2021, Sept. 13-14 - a complimentary two-day virtual event!
LATEST NEWS
COMPANY NEWS
Introducing the Zoom Community
We are excited to announce the launch of the Zoom Community! A collaborative place for customers to find solutions, ask questions, and connect with peers. Join the conversation now!
JOIN THE COMMUNITY   
ROOMS & WORKSPACE
Zoom Rooms Whiteboard Solutions For Hybrid Work and Learning
Our Zoom Rooms solutions bring together virtual and in-person participants so they can effectively collaborate together, no matter where they are. Here are a few ways you can blend Zoom’s digital and traditional whiteboarding solutions.
START WHITEBOARDING   
COMPANY NEWS
New Release: Zoom Apps
We’re excited to announce the release of Zoom Apps, a new type of in-product integration that lets you bring your favorite apps right into your Zoom Meetings.
CHECK IT OUT   

WEBINARS
August 17
Host Video Webinars Like a Pro
1 PM PT | 4 PM ET
REGISTER
August 18
Zoom Phone: Cloud Communication Made Easy
10 AM PT | 1 PM ET
REGISTER
August 18
Live Tour | Returning to the Workplace with Zoom!
8 AM PT | 11 AM ET
REGISTER

EVENT SPOTLIGHT
Register Today: Zoomtopia 2021 Sept. 13-14
The complimentary two-day event is the fifth annual celebration of our customers and will feature the same interactive and engaging sessions, valuable customer panels, world-renowned guest speakers, and a glimpse into how Zoom is helping to build the future of work.
REGISTER NOW   
Zoom Events is here!
Zoom Events is an all-in-one platform that gives you the tools to create engaging virtual experiences that attendees will love. Join us for a live demo of Zoom Events on Tuesday, August 24th at 11am PT.
JOIN US   
ZOOM IN THE NEWS
Zoom United Review: The Ultimate Zoom Package
Zoom: Use apps like Asana and Dropbox and schedule virtual events now

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Zoom Training_____________________________________________________________________

Zoom  Live Training or check out some of theirshort Youtube videos

Here are some additional resources that we encourage you to take advantage of to become confident Zoom users. 

To help ensure that we answer all your questions quickly, we’ve added multiple Open Office Hour sessions with our team. Please click here to see upcoming sessions and join us live. 

o ensure you get onboarded quickly, Zoom has created several resources to help you dive right in while waiting to meet with our team. We recommend that you start your journey by reviewing our Administrator Deployment Guide and signing up for Live Training

Next, be sure to check out our Zoom Help Center, where you can find a vast amount of step-by-step guides, articles, and short videos all geared towards helping you get started with Zoom! 

We recommend watching our initial favorites, and you and your team will be up and running in no time.

 If you are interested in staying up to date with our best practices, subscribing to the Zoom blog is the best way to do so.

We'd also like to ensure that as an Admin, you have tools at your fingertips to keep internal operations moving smoothly. Please be sure to sign up for notifications from our Status Page to provide you real-time status updates from Zoom. You also have visibility into information and reporting about your users, meeting quality, software version, more! 

Zoom Phone_____________________________________________________________________


Zoom Phone is a cloud phone solution enabling users and businesses to integrate video, phone, chat, and collaboration into a single application.

  • How easily you can communicate from desktop and mobile applications as well as traditional desk phones with Zoom Phone
  • How Zoom Phone connects users regardless of location, time zone, or device
  • About key Zoom Phone features including voicemail transcription, call recording and elevating a Zoom Phone call into a Zoom meeting!
In addition, you will see a short demo of the product!

Zoom Articles_____________________________________________________________________

Zapier -  Adjust your Zoom security settings to avoid these 5 privacy issues  - Article


Zoom Security_____________________________________________________________________

On May 30th, 2020, Zoom will enable GCM encryption across the entire Zoom platform, providing increased protection for meeting data. After May 30, 2020, all Zoom clients on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Please begin updating all your clients to Zoom 5.0 now. Zoom admins, visit our 5.0 IT administrator page for more detailed instructions on updating your endpoints to ensure they will be able to support GCM encryption once we cutover on May 30.

Zoom Newsletter Updates_____________________________________________________________________

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What’s New at Zoom - Recap on 2020
Throughout the tumultuous, challenging, and trying year that was 2020, we at Zoom took the responsibility of keeping the world connected seriously. As nearly everything about the world around us changed, Zoom adapted and evolved so that you could collaborate with your colleagues remotely, connect with far away family and friends, and maintain a bit of normalcy in your everyday life. From security enhancements to product updates and platform launches, we’ve experienced unprecedented growth alongside you.

While we’re looking ahead to a better and brighter 2021, we also wanted to look back for a moment and recap some highlights from the past year. We hope that you’ll continue to take advantage of these features, empowering yourself and your workforce through all that Zoom has to offer.

Top Releases by Product

For more 2020 highlights, check out our year in review blog

It’s been an honor and privilege to work with you and your organization as you’ve navigated Zoom, and I look forward to continuing working with you this year and for years to come. As always, thank you for choosing Zoom.

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March 2021 Newsletter

This month, we continue to think about the hybrid workforce as employees return to the office part-time, full-time, or not at all. With that transition comes conversations about security, productivity, and connectivity. To answer those questions, we are building forward with innovative security measures, personalized meetings features, and virtual events designed to help you achieve your business goals.
Latest News
LATEST NEWS
SECURITY & PRIVACY
4 Tips to Secure the Hybrid Workforce in 2021
While last year was characterized by a collective, sudden shift to a remote workforce, 2021 is poised to become the year of the hybrid model. IT teams should follow four steps to keep this modern workforce secure.
FOLLOW THE STEPS   
HOW TOS
Zoom Pro Tips: 3 Ways to Liven Up Your Meetings 
Bringing an element of fun and levity to a meeting can make all the difference in creating connection. Explore our favorite features to personalize your look and inject some spontaneous fun into your meetings.
PERSONALIZE NOW   
MEETING & CHAT
The Truth Behind These 5 Zoom Myths
There’s a lot of information out there about using Zoom, and it can be hard to separate fact from fiction. We’re debunking misconceptions that have made their way into popular belief.
DEBUNK THE MYTHS   
Webinars
WEBINARS
March 15
Zoom for the Conference Room
2pm PT | 5pm ET
REGISTER
March 18
Virtual Meeting Mastery: Earning Engagement
10am PT | 1pm ET
REGISTER
March 31
Building Presence & Connection via Zoom
10am PT | 1pm ET
REGISTER
Customer Spotlight
RESOURCE SPOTLIGHT
Building Forward Resource Library 
The events of 2020 put a spotlight on what is most essential to business success: talent, transformation, and trust. To future-proof the new day-to-day, businesses must transform processes, build scalable and flexible infrastructure, and learn new skills. We’re here to help.
EXPLORE RESOURCES   

March has brought several new releases to the Zoom platform, specifically to the Zoom Web Portal and Desktop Client, so we wanted to take a moment to share some of these key updates and enhancements with you. For a full list of all the features released on Zoom in the last month, visit the Release Notes page in our Help Center. To access all of these new features and more, download the latest version of Zoom. 

Key Highlights from Zoom’s March Releases

Updates to Zoom Web Portal

New and Enhanced Features

Administrator Features

  • Allow authentication exceptions: If only authenticated users are allowed to join the meeting, account owners and admins can allow authentication exceptions to allow guests to join meetings. This feature can be enabled at the account or group level.
  • Place participants in waiting room if host is not in meeting: Account owner and admins can enable an account-level security setting to place participants in the waiting room if the host/co-hosts are not present or if they lose internet connection during a meeting.
  • Enhancement to vanity URL process: When setting up a new account, account owners and admins can choose from pre-fille vanity URLs that are based on the account information.

Updates to Zoom Desktop Client

New and Enhanced Features

Meeting & Webinar Features

  • Enhanced device testing on Windows, macOS, and Linux: Users will get a clearer pass/fail determination when testing camera, speakers, and microphone with zoom.us/test
  • Additional authentication option for Windows, macOS, Linux, Android, and iOS: An additional authentication method - “Users in my account” - can be selected, requiring users joining your meeting or webinar to be signed into their profile within your account.

Webinar Features

  • Additional attendee view controls for Windows, macOS, and Linux: Attendee view layout controls will also be available in the “Participants” panel under “More,” in addition to the controls available in the “View” options.  
  • File transfer for webinar chat on Windows, macOS, and Linux: Webinar hosts and panelists will be able to send files in chat, but must be on version 5.6.0 or higher to send or receive files.

Chat Features

  • Enhanced search filter for @me mentions for Windows, macOS, Linux, Android, and iOS: Chat searches can be narrowed to just include results containing mentions of the person who is searching.
  • Search in channel within channel options for Windows and macOS: The option to search within a specific chat channel can also be selected directly in that channel’s information panel directly below “Add Members.”
 

Happy Zooming,

Customer Success Advisory Team


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What’s New at Zoom - Month of February 2021

February 2021 Newsletter


As the logistics of work continue to grow and change, there has been a lot of thought, discussion, and planning around returning to the workplace. At Zoom, we are always thinking about building a future that sets everyone up for success. Read on for tips on hosting engaging webinars, establishing a hybrid workforce, and laying the groundwork for productive and agile work environments.


LATEST NEWS

EXECUTIVE INSIGHTS

How Businesses Will Build Forward With Confidence

Our CEO, Eric Yuan, discusses the three essential needs for building into the future with confidence: talent, transformation, and trust.

LEARN MORE   

ROOMS & WORKSPACES

Zoom Rooms Updates for the Hybrid Workforce and Office Re-Entry

As employees gradually return to offices, Zoom Rooms can help empower workers wherever they are, streamline collaboration between in-office and remote workers, and make the transition back into the office as seamless as possible.

LEARN MORE   

HOW-TO

5 Ways to Elevate Your Marketing with Zoom Video Webinars

Webinars are a critical medium for organizations to present important information and engage with customers. Follow these webinar best practices to create meaningful connections, drive leads, and hit your key performance indicators (KPIs).

LEARN MORE   


WEBINARS

February 18

Zoom for the Conference Room

11am PT | 2pm ET

REGISTER

February 23

Interrupting Distractions: Keeping your Audience Entertained on Zoom

10am PT | 1pm ET

REGISTER

February 25

Building Leadership: Thriving in Times of Change

11am PT | 2pm ET

REGISTER

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What’s New at Zoom - Week of December 21
As we look towards the holidays and hopefully some time to unplug, we wanted to update you with the newest Zoom releases so that you and your team are equipped to continue the great work you’re doing on Zoom in the new year. For a complete list of new releases, check out the December 20 and December 21 Release Notes. In order to access these latest features and more, be sure to download the most up-to-date version of Zoom.

New Updates to Web

New and Enhanced Features 

Administrator Features

  • Enhancements to meeting security settings and authentication profiles. Read more about these enhancements in the December 20 Release Notes
  • Enable on-demand recording at account, group, or user level. This setting is set as disabled as default and can be locked at the account or group level.
  • Enable or disable cloud recording sharing. When enabled, a sharing link will be generated and users with viewing permissions can access the recording through the link. This setting is available at the account, group, or user level and can be locked at the account or group level.

User Features

  • For cloud recordings, poll results can now be displayed, filenames can be customized, and additional metrics in CSV export. Read more about these enhancements in the December 20 Release Notes.
  • Convert a webinar to a meeting from the Webinars page in the web portal.
  • Create a customizable disclaimer for webinar registration forms that will appear at the bottom of the registration page.

Web Client

  • Support for polling, Active Speaker & Gallery Speaker view, and live transcription. More details about newly supported features in the web client are available in the December 20 Release Notes. 
  • As added security measures, the web client has enhanced in-meeting user abuse reporting and gives meeting hosts the ability to suspend all participant activity if necessary. “Suspend participant activity” is accessible in the Security panel.
  • Hosts and co-hosts can invite participants to their meetings using the Zoom contacts directory.
  • Participants can claim host using the host key.

New Updates to Client

New and Enhanced Features

Meetings & Webinars Features 

  • Enhanced nonverbal feedback and reactions: Nonverbal feedback options are moved to the Reactions button, and all reactions will be shown in the corner of the participants’ video. The host will see each participant’s reactions in the participant list, as well as the aggregate numbers of each reaction at the bottom of the list.
  • Raised hands for host and co-host: Hosts & co-hosts now have access to this feature along with meeting participants and webinar attendees. 
  • Poll reports available during live session: Full poll results can now be downloaded while the meeting/webinar is still in session. The download will launch in browser.
  • Removal of inappropriate chat messages: Meeting hosts and co-hosts can remove inappropriate chat messages from meetings and webinars, while participants can delete their own messages. This can be enabled or disabled through the settings on the web portal.

Meetings Features

  • Improved grouping of security options when scheduling: The “Only authenticated users can join” option is now located in the Security section of the scheduling window, grouping it with Passcode and Waiting Room options to allow for easier selection and use of security features. This release is also available for the GSuite add-on and Outlook plugin.

In addition to these releases, you now also have the ability to convert an existing Zoom meeting to an OnZoom event, Zoom’s new online event platform. For more information on converting your meetings to OnZoom, please read this support article.

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What’s New at Zoom -  Week of December 7

Hi there,

We are reaching out with a note on the most important updates and enhancements to the Zoom Client released on December 7. For a complete list of the latest releases, please reference our December 7 Release Notes.

New and Enhanced Features 


General Features

  • Partially encrypted meeting warnings: Unencrypted connections, such as audio through phone dial-in, unencrypted SIP/H.323 devices, or streaming via RTMP, will alert the host and other attendees that some aspects of the meeting are not fully encrypted. For more information on encryption for Meetings, please review this support article.

Meeting Features

  • Ehanced co-host privileges over Breakout Rooms: Co-hosts now have the same breakout room controls as the meeting host.
  • Move participants to main session from breakout room.

Changes to Existing Features

  • Changes to default behavior of desktop notifications for upcoming meetings: New users will have this setting enabled by default, reminding them of upcoming meetings through a desktop notification. Existing users will not be affected, keeping this setting as it currently is on their profile. This can be enabled through the Settings page in the Zoom web portal, or in the desktop client’s general settings.

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What’s New at Zoom - Week of November 16

Below I’ve highlighted the latest releases to come to the Zoom platform over the last two weeks. For more details on the newest features and enhancements, please refer to the November 8 and November 16 release notes, as well as a new post on Zoom’s blog covering everything new with Zoom Rooms. To access these features, download the latest version of Zoom.

New Updates to Zoom Client

New and Enhanced Features


Meeting/Webinar Features

  • Live Transcription: Hosts can enable live transcriptions (English only) for their meeting or webinar. Captions can be seen in the subtitle view and the transcript itself can be accessed through the sidebar. This feature is only available for Pro, Biz and Enterprise accounts with plans for EDU availability in the coming months. The default value is OFF and requires the account admin to enable the feature for their account. 
  • Share multiple programs at once: Users can select multiple desktop programs at once for sharing, instead of sharing their entire desktop. Other programs and unoccupied areas in the desktop will not be visible to the viewer. The sharer will always know which applications they are sharing by an extensible green border. The user employing this feature will need to be on version 5.4.3; viewers can be connected with older versions.
  • Enhanced gallery view for iPad.
  • Increased support for Virtual Background on Android.

Meeting Features

  • Suspend participant activity: New option in the Security panel to immediately suspend all participant activities, which will mute all video and audio, stop screen sharing, end all breakout rooms, and pause recording.
  • Enhanced in-meeting user abuse reporting.

Chat Features

  • Pin chat messages: Users can pin a message in the channel which will then appear at the top of the channel. Pins can be moved, replaced, or hidden. A log of pinned messages is accessible in the channel options panel.

Phone Features

  • Enhancements to History and Voicemail tabs: UI enhancements to better indicate the location, caller ID, and whether it’s a spam call. Call history entries with a location but no caller ID will indicate the phone number on the first row and location on the second row. Previously, the location was on the first row for these call history entries.

Changes to Existing Features

  • Non-video meeting interface will appear the same as a video meeting with video off: Meetings scheduled with video off will now just show profile pictures or names rather than the plain screen with meeting information and options.

New Updates to Web

New and Enhanced Features

Features for Administrators:

  • Setting for participants invited by the host or co-host to bypass the Waiting Room: Account owners and admins can enable a setting for participants invited by the host or co-host to bypass the Waiting Room. This setting is available at the account, group, and user level and can be locked at the account or group level. This setting is turned off by default. This requires client/app version 5.4.0 or higher.
  • Zoom Rooms support for video Virtual Background with green screen: Account owners and admins can enable video Virtual Background with green screen for Zoom Rooms. This requires Zoom Rooms version 5.3.0, which is planned for release in November 2020.
  • Virtual receptionist / kiosk mode for Zoom Rooms: Account owners and admins can enable kiosk mode for specific Zoom Rooms, allowing visitors to easily connect to a virtual receptionist. This requires Zoom Rooms version 5.3.0, which is planned for release in November 2020. This feature is in beta and needs to be enabled by Zoom.

Features for Users:

  • Improved security notifications: Users will receive confirmation emails after certain actions are taken, i.e. password change, phone number updates, host key change.


In addition to these releases, click here to read our recent 2020 Gartner Magic Quadrant for Meeting Solutions and 2020 Gartner Magic Quadrant for UCaaS Worldwide report.


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What’s New at Zoom - Week of October 26


I am happy to share the newest updates and enhancements to Zoom's Desktop Client with you. For more information on all of this week's releases, please reference our Release Notes. To access these features, download the latest version of Zoom.

New Updates to Zoom Client

New and Enhanced Features

General Features

  • Sync sub-folders in cloud contacts: When syncing contacts from Office 365, sub-folders will now be synced in addition to the main contacts folder.

Meeting/Webinar Features

  • Support for live streaming on YouTube on mobile: For Android and iOS users, hosts can live stream their meetings and webinars through the YouTube mobile app.
  • Virtual Background support for additional CPUs: For Windows users, Virtual Backgrounds are now supported for i3 5th-gen and above, i5/i7/i9 3rd-gen and above, all including Y-series. These CPUs will support Virtual Backgrounds at 15fps and 360p.
  • Scheduling with custom Join Before Host time limit: Users can schedule meetings with Join Before Host set to allow participants to join 5, 10, or 15 minutes before the scheduled start time.

Meeting Features

  • End-to-End (E2E) Encryption: E2E Encryption for meetings is now available in technical preview. Account owners and admins can enable E2E Encryption for meetings, providing additional protection when needed. Enabling E2E Encryption for meetings requires all meeting participants to join from the Zoom Desktop Client, mobile app, or Zoom Rooms. Users will not be able to join by telephone, SIP/H.323 devices, on-premise configurations, or Lync/Skype clients, as these endpoints cannot be encrypted end-to-end. Zoom Web Client and third-party clients leveraging the Zoom SDK are also not supported at launch. Enabling this setting also disables the following features: join before host, cloud recording, streaming, live transcription, Breakout Rooms, polling, and meeting reactions. This setting is enabled in the Zoom web portal at the account, group, and user level and can be locked at the account or group level.
  • Additional share options with Proximity Share for Zoom Rooms: For Windows, macOS, and Linux users, Proximity Share now supports sharing specific apps, share computer audio, and optimize for full screen video.
  • Change ringtone for meeting invites and phone calls
  • Improved experience for saving annotations on mobile for Android and iOS users
  • Improved pre-assigned Breakout Room behavior

Chat Features

  • Search in channel option added to channel info panel for mobile for Android and iOS users
  • Search starred messages for Windows, macOS, and Linux users

Phone Features

  • Bootstrap mode for nomadic emergency services: If bootstrap mode is enabled by an account owner or admin, phone users can report their current locations as company locations and/or report underlying network data for existing company locations. User-reported location and network data must be approved by administrators before it becomes actively part of defined company locations. These operations will send email notifications to admins (at most one email per day).
  • Call notifications for busy call queue members: If enabled, call queue members can receive call queue calls when they are busy on a call.
  • Opt out of specific call queues: Users who are members of multiple call queues can opt out of specific call queues to disable call notifications from those call queues.

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What’s New at Zoom - 
 Week of October 18

Below I've summarized the latest round of features and enhancements to Zoom’s Web Portal and Zoom Phone. Note that the list below is not inclusive of all releases made this week; for more information on all updates, please reference our Release Notes. To access these features, download the latest version of Zoom.

New Updates to Web

Changes to Existing Features

  • Users joining by phone will be placed in the Waiting Room when "only authenticated users can join meetings" and Waiting Rooms are enabled.
  • The "only authenticated users can join meetings" setting is now always available when scheduling.

New and Enhanced Features

For Administrators

  • Show Breakout Room data on Dashboard
  • Export detailed meeting reports from Dashboard
  • All recurring meetings listed in Upcoming Events Report
  • Customize disclaimers for signing into Zoom and starting or joining meetings
  • Setting for sharing audio messages in chat
  • Phone user templates
  • Hide outbound caller ID by default

For Users

  • Recover deleted webinars
  • Import webinar panelists by CSV
  • Configure when "Join Before Host" is available
  • Hide recording transcript when sharing
  • Edit speaker name in transcripts

New Updates to Zoom Phone

New and Enhanced Features

  • Supported devices: The Poly Trio C60 conference phone is supported. Account owners and admins can add this phone to the Zoom web portal as part of the provisioning process.
  • Support for autoprovisioning of Poly D230: The Poly D230 will automatically configure itself out of the box using Polycom Zero-Touch Provisioning (ZTP) after being added to the Zoom web portal.
  • New supported features for AudioCodes: AudioCodes 450HD and 445HD support multiple line keys, call delegation, speed dial, and busy lamp field (BLF). The AudioCodes 450HD also supports provision templates.
  • Firmware upgrades: Upgrades are available for Poly Trio, all Poly VVX series, and all Yealink devices. Devices will automatically reboot to upgrade firmware.
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What’s New at Zoom - September

We wanted to take a moment to reach out regarding an enhancement coming to your Zoom account in September 2020. 

If you utilize Zoom Schedulers (i.e. Chrome, Firefox, or Outlook plug-ins), we will be enhancing these tools to help your transition in utilzing Passcodes and / or Waiting Rooms. 

What is changing? Any Outlook Integrations, Browser extensions for Google calendar, and your Client Scheduler.

What is staying the same? The way your Web Portal scheduler behaves, as well as any third-party schedulers that you may utilize. 

When? September 20th, 2020 for the Client Scheduler, Outlook Plug-in/Add-in. September 22nd, 2020 for the Browser extensions for Google calendar (Chrome, Firefox, and Safari). 

How? After these dates, the schedulers will always reflect the user's settings in Zoom Web Portal for each new meeting scheduled. If a user changes a specific setting, it will only take effect for that scheduled meeting. Future scheduled meetings will default the settings to what is seen in the user's Web Portal. Note that for the Browser extensions for Google calendar, only the Passcode and Waiting Room settings will follow this logic. The rest of the settings will still follow the values defined locally from the scheduler.

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What’s New at Zoom -  June
I wanted to send a quick overview of the latest product enhancements as part of our 90-day commitment to our customers. For more information on these updates, please reference our Release Notes

New Updates to Web

  • Setting to disable email and password login: Account owners and admins can now disable logging into Zoom with an email address and password. This setting can be found in the Zoom web portal, under Advanced then Security.
  • Configure whitelisted domains for bypassing the Waiting Room: Account owners and admins can now add domains which can bypass the Waiting Room. If a user is logged in to their Zoom account with an email address at this domain, they will bypass the Waiting Room and join directly into the meeting.
  • Unmute all for meetings of 200 participants or fewer: The meeting host can now unmute all participants for meetings with 200 participants or fewer. This option is available in the host controls by clicking Participants, then More.
  • Setting to disable participant annotation: Account owners and admins can now disable participant annotation from the Zoom web portal. The participant who is sharing their screen can still annotate, but all other participants will be prevented from annotating if this setting is enabled. This setting is available at the account, group, and user level.
  • Manage virtual backgrounds for the account: Account owners and admins can now add virtual backgrounds to the Zoom web portal for all users on their account. If the virtual background setting is locked, users will only have access to the admin uploaded virtual backgrounds and will not be able to add their own from the Zoom client. This setting is available at the account and group level and requires Zoom client version 5.1.0 and above.