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            Knowledge Base Speak-IT Software/Hardware Support Philips SpeechExec

            Philips SpeechExec - Could not be started because licensing information could not be retrieved

            This fix is for Philips SpeechExec Pro Dictate software, error message 'Philips SpeechExec Pro Dictate/Pro Transcribe cannot be started because licensing information could not be retrieved'



            The Windows Service "Flexnet Licensing Service' is either uninstalled or has been disabled.

            This is generally caused by a Windows update or antivirus update where the service seems suspicious.

             

            You can check the service under task manager/ services,

             

            If the service is installed...it should look like the picture below

             

            locate “Flexnet Licensing Service” , right click , and select open service

             

             If it set to 'Disabled'...change to 'Manual' and try launching SpeechExec again.

             

            If the service is missing...run a repair on the SpeechExec software.




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