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My account
How do I view my past orders?
Why do I need to create an account to place an order?
How do I create an account?
I’m having login problems, how do I retrieve my account password?
Payments
Multiple discounts
How do I pay with bitcoin or Electrum?
What would cause a delay in accepting my payment?
What forms of payment do you accept?
What does Waiting for Approval mean?
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Placing an Order
I chose the wrong address in checkout!
Is there a minimum order?
How long can I keep something in my shopping cart?
How will I know that you have received my order?
How quickly will my order be processed?
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Returns / Refunds / Reships
What is your refund policy?
I missed my package delivery (nobody was home to sign for it.
I received my order and some of the products were damaged.
What happens if I receive an incomplete order?
What if the expected delivery date has passed and I still haven't...
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Shipping & delivery
How is multiple packages delivery managed?
I put the wrong shipping address and already submitted payment?
If I place an order, how long before I receive it?
How do you wrap your packages?
What are the available shipping options?
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