Call
Recording
On our Cloud PBX you can store recorded calls for up to six
months. This is great for training purposes or to recorded agreements made over
the phone. You can also email each recording to your nominated call recording
address. For privacy reasons, we disable Call Recording by default.
All persons using this device for recording telephone
conversations shall comply with the law. This requires that at least one party
to the conversation is to be aware that it is being recorded. If the other
party on the call has explicitly instructed that recording be disabled then no
recording will be made for either party. In addition, the Principles enumerated
in the Privacy Act shall be complied within respect to the nature of the
personal information collected, the purpose for the call only.
Quick Guide
Step 1: Enabling Recording
- Log
into https://portal.techconnections.co.nz/ > Voice tab
and select the number you wish to set up call recording on.
- Select Other
Settings > Call Recording
- Unselect Disable
ALL call recording features on your number?
Step 2: Recording Options
- Select
recording option – Record all of my calls / Only
record call for selected numbers. If you have chosen
selected number, you will need to list the selected numbers you wish to
record.
- Click Do
NOT allow manual recording options during a call if
you don’t want this option (it is set as a default once call recording is
unable)
- Select
which direction to record calls – Record in both directions / Record
only Outbound Calls /Record only Inbound Calls
Step 3: Recording Records
- Click Send
a copy of all recordings to my email.
- Nominate an
email address to send calls to – if different to the email on the
line/account.