General
New Portal Navigation Information
- Click the ADMIN HOME link on the left navigation bar and then click ACCOUNTS for Billing related changes such as update a credit card or view bills Once in the ACCOUNTS Page you can click Manage Card Payment Details for card modifications Click ...
What to do after you port your number to a new provider
After you port your number to your new provider, keep in mind they will not cancel your account with us and your billing will continue since your TeleBlend line will continue to work. Therefore it is imperative that you cancel services with us as ...
If you are having trouble porting your number to the new provider
If you are porting your number to another provider and are having trouble it is likely a mismatch in what they are providing to the underlying provider servicing your number with us. Your new provider should be able to request the correct information ...
How does my 911 work?
Your 911 service on your TeleBlend phone works just like it does on a regular phone service. When you dial 911, the call is answered by your local 911 Emergency Dispatch center and they will see the name, number and location of the caller. This ...
Do the international rates change based on the time of the day?
No. Our international rates do not have peak times, etc. It is simply a flat per minute rate, anytime.
Do I need to return my device if I cancel?
No. The device is issued free with the service and does not need to be returned.
Does TeleBlend share my information with other companies?
TeleBlend adheres to all applicable laws governing information privacy. Please review our privacy policy at the bottom of our main page.
What is the relationship between SunRocket and TeleBlend
TeleBlend is broadband internet phone provider similar to SunRocket, Vonage, Lingo etc. TeleBlend acquired some of the networking equipment from the company handling the liquidation of SunRocket, Sherwood Partners LLC, after the unfortunate closure ...
How do I block international calls from being made on my TeleBlend line?
If you want international calls blocked from being made on your line, please send us a request at support@teleblend.com and we will take care of it for you
How do I port my number to another provider?
If you are trying to port your number away from TeleBlend and to another provider, you will need to follow the procedures of the new provider for porting the number. However, once the port is complete, you will need to call TeleBlend and cancel your ...
Do I need to cancel my current service when porting to TeleBlend?
You must maintain active service with your current provider when porting to TeleBlend. Once the port is complete and you have been notified, you can then cancel services with your current provider. Most providers require you to call and cancel their ...
How long does it take to port my number to TeleBlend?
If the number is eligible to port (currently operational under your name with another provider), the time-frame to port it to TeleBlend is around 20 business days, depending on the current provider. Some numbers can be ported as quickly as 10 days, ...
Can I accept collect calls?
Collect calling is not supported on the TeleBlend service.
Can I block "Unavailable" calls?
Calls that show up as "Unavailable" cannot be blocked since the caller ID information is not intentionally blocked as they are in anonymous calls.
Why do some calls to my TeleBlend service show up as
The caller ID display shows "Unavailable" when the the caller information is not available to be displayed. These generally refer to calls that come in from an international origination. These should not be confused with anonymous calls.
Why does the Call ID say Restricted
This is generally when the caller ID for the caller is not available to be displayed. This should not be confused for anonymous calls as they will specifically display "Anonymous" in the caller ID display of the telephone.
When will my 911 services be active with TeleBlend
In most cases, your 911 service should function properly soon after you activate your TeleBlend Service, but in some cases it could take up to 30 days to ensure that 911 calls are being routed with the correct address information to the emergency ...
What do I need to do to activate my 911 service with TeleBlend
TeleBlend will activate Emergency Dialing automatically for you as part of your service. You do not need to take any extra steps outside of the ordering process for Emergency Dialing to be activated on your TeleBlend account. If you do move ...
What is Emergency 911 or E911 service?
With Enhanced 911, the emergency operator receives the name, address, and origination phone number of the caller. This is the type of Emergency Service that is provided by traditional local phone service and also provided by TeleBlend. Some people ...
Is TeleBlend 911 different from regular 911
The greatest difference between TeleBlend E911 Service and traditional E911 service is TeleBlend's reliance upon a functioning adapter and full power to your house. Electrical power outages and disruptions to your high-speed service connection will ...
Does TeleBlend have 911 service
TeleBlend provides Enhanced 911 service at no extra charge. The safety of our members is important, and we have built a network that supports the most sophisticated 911 technology available to the VoIP industry. With Enhanced 911, your call is routed ...
Is there a difference using cable or DSL with TeleBlend
As long as you have a broadband Internet service such as cable, DSL or FiOS your TeleBlend service will work just as well. We recommend at least 128kbps of bandwidth for the service.
Do I need Broadband Internet service for TeleBlend
Yes. The TeleBlend service utilizes your Broadband Internet connection to provide you the phone line. This can be DSL, cable, FiOS and even wireless broadband and satellite. You will need to have at least 128kbps of symmetric bandwidth.
Does having TeleBlend service affect my regular phone service
No. Your regular phone service is not affected by TeleBlend Service. TeleBlend Service operates through your broadband connection and does not interfere with your regular phone service. However, once you realize the great value and savings from ...
Will TeleBlend work over a dial-up connection
No, TeleBlend Service uses broadband or high-speed Internet connections only - not dial-up connections. The higher connection speeds and greater bandwidth supported by broadband are required to allow both your computer and your phone to work ...
What happens to 911 when I travel or move with my TeleBlend service
TeleBlend service is portable to any location with broadband Internet access. If you travel, you can take your TeleBlend equipment with you and your service will work in any location with broadband Internet access. However, do NOT dial 911 whenever ...
Can I travel with my TeleBlend service
One of the great benefits of TeleBlend Service is that you can take your number anywhere in the U.S.Bring your TeleBlend equipment with you and connect it anywhere that you get a high-speed connection. You'll be able to make and receive calls as if ...
What is TeleBlend
TeleBlend provides home phone service over a broadband connection. You must have a broadband service such as high-speed cable, DSL or FiOS to use TeleBlend. TeleBlend Service can replace your current phone company and you can even keep your ...
How easy is it to get started with TeleBlend
If you have a high-speed Internet connection such as Cable or DSL, you can get started right away! Sign up online You'll receive an email confirming that your account is activated. If you bought your equipment at a retailer, make sure it is charged, ...
What do I need to sign up for TeleBlend service
To use TeleBlend Service, make sure you have: High-speed broadband service in your home - either through a cable or DSL modem. Your modem speed will need a minimum upstream and downstream capacity of 120 kbps. Test your broadband speed now. A valid ...
How does TeleBlend work?
It's amazingly easy to use TeleBlend! You can make and receive calls to any phone, anywhere, just like you do with a traditional phone. If you have a high-speed Internet connection (cable or DSL), you can get started right away! TeleBlend Service is ...
How do I contact customer service
You can contact customer service by support@teleblend.com
How does the sound quality compare to a regular phone
The equipment and network that we use delivers premium call quality to our customers. You will find that the quality on most calls, including international calls, are significantly better than the regular phone service. The call does use the internet ...
When calling others, do they need to have TeleBlend service
No they do not. The TeleBlend service works exactly like a regular phone service. You can call anyone, anywhere at anytime
Can I use my computer and talk at the same time
Yes, the TeleBlend service functions using a stand-alone unit, Gizmo/ATA and therefore the operation of your computer does not affect the phone service. If you are using bit-torrent applications that consume a large amount of bandwidth, the overall ...
Is it easy to install TeleBlend
The TeleBlend service is easy to setup and use. You will simply need to connect the WAN or Internet port on the TeleBlend device (Gizmo) to your cable or DSL modem and then power it on. You may have to restart your cable or DSL modem once to get it ...