Having Issues with the Service?
I get a blank page trying to get to the portal from my Apple device
If you are using an Apple device, please go into Settings, Safari and then set the Block Cookies section to Allow All Sites and enable Cross Site scripting and Pop Ups. Then you should be able to get to the portal.
I get a blank page when trying to get to the portal
If you had already setup your username and password and are getting a blank page when going to the portal, you are likely using an expired link. The portal page link changes daily for security purposes and therefore the proper link can be found at ...
It seems I can't make International Calls
When dialing your international telephone number, please ensure that you start your dialing by dialing 011. This is the United States indication for International Calling. If your call fails to complete, then there can be a couple of different ...
Why do I sometimes lose dial-tone or the voice light?
This generally happens when your broadband modem does not recognize the TeleBlend device. Restarting the modem and then the TeleBlend device should fix it. There are also instances where your modem has a built-in router, or your router dynamically ...
I just lost dial tone
If your service is working properly and you suddenly lose dial tone, this is generally due to intermitent maintenance that is done by your Internet service provider. Sometimes, based on the extent of the maintenance, your modem will not recognize the ...
How do I open a trouble ticket
You can open a trouble ticket by sending an email to support@teleblend.com. You can also open a new ticket by logging into your BillPay site via the PayMyBill link on www.teleblend.comand clicking on the Trouble Tickets section.
I do not have dial tone
Check the front of the gizmo and confirm the voice, phone or voip light is lit. If the voice light is not lit, refer to the "I've followed the instructions but my Voice/VoIP light is not lit." instructions Check to make sure your telephone is plugged ...
My Voice/VoIP light was lit at one time, but now it is no longer lit.
Check that all the cables are properly connected. Confirm the power light on the gizmo is lit. If not, check the power connection. Confirm that the provided Ethernet cable is connected between the DSL/Cable modem and to the WAN port on the gizmo. ...
I've followed the instructions but my Voice/VoIP light is not lit.
In order to make calls the *Voice/VoIP light on your gizmo needs to be lit. This indicates the gizmo is connected and registered to the Internet. If this is your initial install: Check that all the cables are properly connected. Confirm the power ...