Conversations
My Contact was an App User and is Now a Browser User, but They are Not Receiving My Chats?
Both of you must refresh your Contacts. If the problem persists please contact support.
I have Clients Outside of the United States, Can I Still use the Tendant App to Chat with Them?
You can use the Tendant app to chat with clients outside the US, but currently they will have to use the secure browser interface as they do not have access to the Tendant App.
Messages are Not in Order or Show the Wrong Time/Date?
Make sure automatic date/time are enabled in settings. Android - Tap menu, then tap 'Settings' - Scroll down and tap 'System' - Scroll down and tap 'Date & Time' - Tap to toggle 'Automatic Date & Time' if not already enabled. For Android users also ...
Is the Time Listed in the Chat for a Message my Local Time?
Yes, the time listed in all chats and group chats is the local time taken from your device.
I am not getting Notifications of new Chats?
There are several reasons this could be happening, below are the most common. - Check the network connection of your device. - Check the device is not in sleep mode or Do Not Disturb (Android). - Confirm your sound or vibrate is turned on for push ...
I am Chatting to a Contact and I Would like to Call them, is this Possible?
Yes, by tapping at the top of the conversation you can place a call to the contact, this will initiate a call using the devices native phone app Fees may apply depending on your network.
Can I View the Results of a Chatbot Directly from the Chat?
Yes, this can be done by tapping 'Reports' at the top of the screen and selecting the required result. Results are filtered by Chatbot to assist searching.
Can I Start a Chatbot During a Chat or Group Chat?
Yes, tap in the bottom left and select 'Start Chatbots'. The Chatbots will run inside individual 1 on 1 chat sessions.
Can I copy Messages from Conversations?
Android Tap and hold down on the required message and the content will be copied to the device clipboard. iPhone Tap and hold down on the message, highlight the text, and tap copy.
How do I Search Inside of a Chat Session?
To search inside a chat simply tap the search icon and enter the text you wish to search for. There are arrows to toggle between different instances of the located term and an "X" to close the search.
Can I Share a Photo or Video a Contact has Sent?
Yes, by tapping on the photo/video in the conversation you will see options at the top to email the media or share with an existing contact via the Tendant App.
Viewing Received Photos and Videos
There are 2 ways to view Media in the Tendant app From the conversation screen - Tap in the bottom left and select 'Tendant Media & Files' - Select the appropriate file - Tap 'Preview' at the top of the screen. From the Contact Screen - Tap 'Media & ...
How do I send Media Inside of a Chat?
Tap the and select one of the following options: 'Tendant Media & Files' - Files already uploaded to the Tendant App. 'Phone Media & Files' - Files on the device. 'Camera' - Take picture or Record video.
What Happens if my Phone is Off and I get a Chat Request?
If you receive a chat request while your device is turned off you will receive the notification once the device is switched back on.
Can I Initiate a Chat with Someone not in my Contact List?
No, you will need a contact with either an email or number in order to initiate conversations. An alternative is to have that person visit your Digital Business Card and start a chat with you.
How Do I Delete a Chat?
Android Hold down the desired conversation from the main conversations page. Select 'yes' when asked to confirm. Iphone Swipe right and tap delete on the main conversations page.
Can I Leave a Group Chat?
Yes but only if you are not the administrator.
Can I remove someone from a Group Chat but not a Chat Group?
Once someone is removed from one they are removed from both.
How Do I Remove Someone from an Existing Group Chat?
In the Group Chat Tap at the top of the screen Tap the member you wish to remove Select the option 'Remove From Group' The person will be automatically removed from the Group Chat and the Chat Group. (Only the Group Admin can remove members).
How Do I Add Someone to an Existing Group Chat?
From inside of the group chat, tap sign, then select 'Add Members'. Select the new members and tap Save to return to the chat. The person will be automatically added to the Group Chat and the Chat Group. (Only the Group Admin can add members).
Is it Possible to Rename a Group Chat?
Yes, tap in the header of the Group chat Enter a new name for the Group Chat and tap 'Save Name'. (Only the Group Admin can rename a Chat Group).
How Do I start a Group Chat?
Tap Tap (Chat Groups) Tap '+Create New Group' Enter a Name for the Chat Group and tap 'Save Name' Select contacts to add to the group and tap 'Save'
Why are there are Chat Groups and Group Chats?
A Chat group is the group of people you want to chat with collectively. A Group Chat is the actual chat session where you chat with these people. We use this naming because you can send Broadcasts and Chatbots to members easily.
Why do I need to create a Chat Group before I start a Group Chat?
We require Chat Groups so members can be better organized and in future you will be able to combine Chat Groups and more.
What is a Chat Group?
A chat group is a group of people who are part of a chat.
What Is a Group Chat?
Group chats can be Tendant subscribers or non-subscribers. The Group Admin can send Broadcasts and Chatbots to chat group members. Each member receives the Broadcast or Chatbot inside an individual 1 on 1 chat.
What is a 1 on 1 Chat?
Chat between yourself and any contact in your phone regardless of whether they have Tendant. All that is required is a mobile number or email address to send a 1 on 1 Chat invite. The recipient can chat securely with you through their browser without ...
Is there a Group Chat Feature?
Yes, we have a very powerful group chat feature that allows for better organization and information gathering from the group.
Can I Add Users to an Existing 1 on 1 Chat?
It is not possible to add additional participants to a 1 on 1 chat because of the auto attendant features.
How Do I Start a Chat?
To start a new chat, tap in the bottom right of the Tendant App Tap Select a contact Type a message and tap send.