How do I change my email address?
It's really easy to change your email address on The Muse. Log
in to our site and click on the person icon in the upper right hand corner of
the screen, and then click on "Account Settings." You'll be able to update your
email address there. If you're logged in already, you can also use this link to go there directly.
Note: If you signed up using LinkedIn, we cannot change your
email on The Muse site because it's tied to your LinkedIn account. If you no longer have access to your LinkedIn account, we suggest
creating a new Muse account as it's the easiest way to make sure you get all
the Muse goodness to the right email going forward.
If you want to change your email for the newsletter, submit a ticket and we'll update it for you.
I signed up using LinkedIn and I can't find a place to change my email. Where do I go?
Unfortunately, if you signed up using LinkedIn, we cannot change your email on The Muse site because it's tied to your LinkedIn account. If you no longer have access to your LinkedIn account, we suggest creating a new Muse account as it's the easiest ...
How long does it take to start working with the coach?
After you book a coach, they will confirm and set up a call time within 24 hours via email. Most coaches reply within just a few hours. If you don't hear from them within 24 hours, please first check your spam or promotions folder! That first email ...
I’ve booked a session, but I haven’t heard from my coach. What should I do?
If you don't hear from your coach within 24 hours, please first check your spam or promotions folder! The first email from your coach will be sent to you from firstname.lastname@example.org (so you you can search for that email in your inbox to find it, ...
I'm trying to contact someone at The Muse, where do I go?
Thanks for reaching out. We have a robust knowledge base of FAQs available to help answer your question. If you don't find an answer there, here is where to email depending on who you are looking to reach: For questions about career coaching via our ...
What happens if I do not enjoy the service? Can I get a refund?
That's a great question. We understand that this is a huge investment. We trust that our coaches will help you achieve your career goals. However, if you do not have a great experience, we will work with you to make it right. Please email us at ...