Who do I contact if I need a refund?
contact the organizer directly to arrange your refund. The organizer can be
emailed via the ticket page – and organizers can also add other contact details
such as phone number, address and website. If a ticket or service is cancelled
the organizer should notify you and start the refund process.
Can I contact the organizer directly?
Yes, the ticket organizer’s details will be on the ticket page so you can contact them directly if needed. If you have questions about a ticket please contact the organizer rather than TicketPro.
Does Ticket Pro handle the refund process?
TicketPro does not hold your money when you buy tickets - it goes straight to the organizer’s account and it is the organizer who is responsible for refunds.
How long will a refund take to process?
The organizer is responsible for refunds – please contact them directly if you have not received a refund for a cancelled ticket.
Do I need to be a TicketPro member to buy tickets?
Yes, you need to sign up to TicketPro in order to buy tickets on the site. It's a quick and painless process to create an account - all you need is a valid email address and then choose a password and you are signed up!