Licensing or activating a new or different machine
If you are switching machine, before you try to activate on your new machine you need to go to: Help >> Deactivate command and remove the license from your old
machine, to make room for your new machine.
If you didn't do this your other option is to log into you My Account page here:
Once logged in you will find the list of registered machine(s) in the bottom right side. Select and delete the license for your old machine. This should now allow you to
activate your new machine.
If you still cannot do this, please contact the Help Desk.
Catalina - Incorrect Computer ID
If Download Surgeon has been previously licensed on your Mac and you then update to Catalina it is breaking the license on your machine and you will likely see an " Incorrect Computer ID" error. Please do the following which should fix this issue: ...
Problems caused by McAfee Antivirus Software
If you have McAfee installed on your machine as the antivirus program, here are instructions that may be helpful in setting up an exception within McAfee to allow Download Surgeon to run correctly: Open McAfee Go to Firewall Settings Go to Net ...
I see a warning message about multiple monitors when using the SC Recorder
Download Surgeon's SC Recorder can only work when a single monitor is connected to your machine. If you have more than one monitor, the SC Recorder doesn't know which monitor is being used, that is why is shows this warning message. Windows 10 ...
Cannot expand "pf64" constant on this version of Windows
When trying to install Download Surgeon on a Windows machine if you see this error message [ Cannot expand "pf64" constant on this version of Windows ] This error means that you have a 32 bit machine. Most machine going back even 10 years are both ...
Apple Cannot Check For Malicious Software : Catalina
Apple Cannot Check For Malicious Software : Catalina Apple’s newest operating system, 10.15 aka Catalina has a redesigned Gatekeeper function which may trigger this warning message when you try to open one of our applications for the first time. ...