Frequently Asked AR Questions for Groups Headquartered Internationally
Q: Can I make a payment through credit card?
A: We do not offer the option to pay by credit card. Monthly premiums may be remitted by one of the following options:
- Mailing a check made payable to:
Total Benefit Solutions
PO Box 45329
San Francisco, CA 94145 - Initiate Electronic Funds Transfer:
Union Bank
Made payable to Total Benefit Solutions
Routing Number: 122000496
Account Number: 0020114835
3. Complete a one-time monthly ACH Premium Authorization Form in its entirety and submit to globalbilling@tbsmga.com. Please allow 1-2 business days for processing.
4. If the group has been provisioned for online use, payments may be submitted and processed through the online portal. Payments remitted through the online portal may take up to 72 hours to post.
The carrier requires invoices to be paid as billed and in full. If there are changes to your invoice, the adjustments will reflect on the next month’s invoice. If payment is not received in full, the account will be considered in arrears and subject to termination for non-payment. Supporting documentation is required for short payments or the difference must be paid before the grace period expires.
Q: I made the payment today. When will you be setup for automatic payments?
A: Due to the potential fluctuation in monthly invoices with new hires and/or terminations, we do not offer a recurring method of payment. The alternative if you do not anticipate changes to your monthly invoice throughout the duration of your plan year, you may set up automatic monthly payments directly through your financial institution.
Monthly premiums may be remitted by one of the following options:
- Mailing a check made payable to:
Total Benefit Solutions
PO Box 45329
San Francisco, CA 94145 - Initiate Electronic Funds Transfer:
- Union Bank
- Made payable to Total Benefit Solutions
- Routing Number: 122000496
- Account Number: 0020114835
3. Complete a one-time monthly ACH Premium Authorization Form (attached) in its entirety and submit to globalbilling@tbsmga.com. Please allow 1-2 business days for processing.
4. If the group has been provisioned for online use, payments may be submitted and processed through the online portal. Payments remitted through the online portal may take up to 72 hours to post.
The carrier requires invoices to be paid as billed and in full. If there are changes to your invoice, the adjustments will reflect on the next month’s invoice. If payment is not received in full, the account will be considered in arrears and subject to termination for non-payment. Supporting documentation is required for short payments or the difference must be paid before the grace period expires.
Q: I need to make a payment and I would like to sign up for the Online Billing System (OBS).
A: Please follow this link for additional information: Getting Access to OBS
Q: I did not receive this month’s statement. Where can request for it?
A: Please send an invoice request to ar@tbsmga.com.
Q: I've been trying to pay online but the sites been down. Please advise.
A: If you are receiving a 503 error, please click the back button in the browser. Otherwise, please provide a screenshot and send it to ar@tbsmga.com or globalbilling@tbsmga.com so we can review further.
Q: Why can’t I log in using my log in credentials to pay online?
A: If email is confirmed already provisioned for OBS, by selecting the Password? button users will have the opportunity to reset their password information. If the first-time user set up has not been completed on the account and there is no associated security question. If further assistance is needed, please email globalbilling@tbsmga.com.
Q: Can you please let me know what the process is for late payments so I can let my client know? Is there a late fee, penalties, will the policy be cancelled on a certain date?
A: Groups that have not remitted payment for their monthly premiums receive late pay notices. Starting April 2020, initial Late Pay Notices are sent out to groups on the 15th of the month. No late fees and penalties are being charged. Should either of the dates falls on a weekend/holiday, it is sent out the next business day.
Q: We’ve already paid for September. Why is the payment not reflecting on October’s invoice?
A: This is a timing issue. Payment was received and applied after the October bill run. September payment will reflect on the group’s November invoice. You can also request to revise October bill to show September payment if you wish to. Please send a request to ar@tbsmga.com.
Q: Why have we received late pay notice? We have already paid for this month.
A: The notification and the payment have overlapped. Please feel free to disregard.
Q: Can you please advise how long it usually shows for EFT payments to show up in your system?
A: Once received, payment takes 1-2 business days for processing.
Q: What is the group’s outstanding balance?
A: Please send a balance confirmation request to ar@tbsmga.com.
Q: I have a scheduled payment to be processed next week, can I still cancel it today?
A: Yes, please send a payment cancellation request to ar@tbsmga.com.
Q: I have received our October invoice and we do not have the same balance per our Accounting record. Can we request for a report showing invoiced amount and payments received so we can see where the outstanding balance is coming from?
A: Yes, please send a request to ar@tbsmga.com.
Q: I’m trying to make payment online but there is a $0.00 balance from previous month that is preventing me from paying the current month due. What should I do?
A: Please send a request to ar@tbsmga.com so we can have this reviewed and resolved.
Q: I’m hoping to pay for our October 2020 bill, but I found terminated employee still on this bill. He was termed August 31, 2020. Is it possible to get the two months premium back on the next bill?
A: Yes, please send a request to ar@tbsmga.com to rebill current month invoice to reflect the changes. Rebilled invoice should be used as a new payment reference.
Q: Group is terminated with credit balance. How long will it take for us to receive the refund? How will we receive it?
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Frequently Asked AR Questions for Groups Headquartered Domestically
Q: Can I make a payment through credit card? A: We do not offer the option to pay by credit card. Monthly premiums may be remitted by one of the following options: Mailing a check made payable to: Total Benefit Solutions PO Box 45329 San Francisco, ...