Reach Help Center


    • Announcements

    • Introducing the Reach Wellness Index

      Do you ever wish for a crystal ball to know how they're really doing? Beginning in 2021, Reach schools will have the ability to view and analyze the big picture of Social and Emotional Wellness for both their students and faculty directly in Reach. The
    • Stay ahead of COVID-19 with REACH

      Stay ahead of COVID-19 this school year  We've been working hard to make sure schools are as prepared as they can be when students start to arrive on campus.  We've developed some new features you may want to consider implementing this fall.  NFC Tagging 
    • Welcome to Community

      The Community hub inside REACH Support lets you join a powerful community of REACH users from around the world. When you have something to discuss, you can post a discussion within the REACH community. It's a great way to debate and collaborate, explore best practices, and compare Boarding routines in different regions of the globe. You can ask you specific questions about your school, how to use REACH Boarding, suggest a feature request, or simply post an idea of a document to share. We can't wait
    • Recent Articles

    • ARTICLE: How to Submit a Leave Request (Student)

      Creating a leave request is simply a matter of opening the Create Leave Request form in your Reach login and completing the form.  Most of the fields are drop down selection and they will guide you towards your appropriate selections. Two fields will ...
    • ARTICLE: Airport View (Student Movement Screen)

      Go to:  Dashboards > Airport View The Student Movement screen is more commonly referred to as the Airport View screen because it looks like the Arrivals and Departures screens that we see at an airport.  Its role is to provide you with a list of ...
    • ARTICLE: Leave Type Cutoffs - Blackout vs Every Week

      A Leave Cut Off defines the boundaries for managing when leave can be submitted before, and when you want to prevent the users from submitting more leave. The function is to force users to organise their leave in advance, so that they're not waiting ...
    • ARTICLE: Create Pastoral Report

      Find it:  Pastoral Management > Create Pastoral Report Clicking on the Create Pastoral Report option will open a new Pastoral Report form for you to complete.  This form allows you to create a pastoral note involving one or more students in both ...
    • ARTICLE: Manage Leave Icons Explained

      Manage Leave  - Icons Explained The Manage Leave screen is the epicentre of the leave module. All existing Leave items will be displayed on this screen from the moment they are created until the moment that it is completed with a Sign IN/OUT or if ...
    • Recent Topics

    • Introducing the Reach Wellness Index

      Do you ever wish for a crystal ball to know how they're really doing? Beginning in 2021, Reach schools will have the ability to view and analyze the big picture of Social and Emotional Wellness for both their students and faculty directly in Reach. The
    • Filter for Current Pastoral Reports

      Is there an option to add a Date Filter to Current Pastoral Reports so that the system does not try to display all the Pastoral Reports ? It is timing out because of the volume of Pastoral Reports we have in the system. 
    • Recurring leave

      Is there an option to get notified that a recurring leave pattern is about to expire ?  Is there an option to set recurring leave until stopped instead of until a date or number of recurrences?
    • Type of Pastoral Report selection populating other fields.

      Can I have default words, like a template, populate into the Report details area depending on what Type of Pastoral Report is selected ? Can I also have a list of Staff to Inform populate depending on what Type of Pastoral Report is selected ?
    • List of staff survey response history

      Our staff fill out a daily survey before coming onto campus or before leaving their on-campus residences. For compliance reporting, how would we get a report of a person's response history (which days/what times they completed)?
    • TASK LISTS for staff in REACH

      Tell us what you need. We are building a Task List feature in REACH to support the current Duty Report feature. Please tell us what you need in your task lists so we can consider this info in the development of this feature.  Checklists are another feature
    • Consent form notifications

      When a consent form is created and assigned to a parent list, do they get an email letting them know there is a form to approve?  If so, is there a place to supply the text of the email notification?
    • Adding students for 2021

      Is there a way to add students to REACH for the coming year without them being displayed with the current students? I can't find if there is a start date that you can activate the students' profiles for the next year. As we have upwards of 20+ new students
    • Staff Pins

      Is there a way to see which staff signed students out when they use a kiosk and their pin?
    • Requiring students to sign out in groups

      For off campus shopping (short jogs to seven eleven or something) we require students to be in groups of 3-5 people. Is there anyway of requiring this within leave requests?
    • Leave request actors

      So we have numerous different roles and they have different abilities and responsibilities. With some leave requests, however, more than one are allowed to approve but i only want and need one to approve from any of these groups. I've set their level all to one for actors but it still seems to require one from each group. What am i doing wrong?
    • Take out?

      For our kitchen and keeping track of who is suppose to be at dinners on weekends i've been looking into a 'leave' type request for getting take out. Is there a way to affect the meal number count while the location remains on campus?
    • How to setup RollCall

      Hi Everyone just wondering if anyone has a procedure sheet re setup of RollCall? I can find information on what a user can do, but not the "how to". which isn't very helpfuly. If anyone has a procedure sheet and is willing to share, I would be gratefull. thank you Amanda
    • Stay ahead of COVID-19 with REACH

      Stay ahead of COVID-19 this school year  We've been working hard to make sure schools are as prepared as they can be when students start to arrive on campus.  We've developed some new features you may want to consider implementing this fall.  NFC Tagging 
    • New Idea for Student Report Cards

      New idea for student report cards
    • Welcome to Community

      The Community hub inside REACH Support lets you join a powerful community of REACH users from around the world. When you have something to discuss, you can post a discussion within the REACH community. It's a great way to debate and collaborate, explore best practices, and compare Boarding routines in different regions of the globe. You can ask you specific questions about your school, how to use REACH Boarding, suggest a feature request, or simply post an idea of a document to share. We can't wait
    • Popular Articles

    • ARTICLE: Setting up COVID-19 Symptom Surveys

      REACH has designed a new module called REACH Surveys to help schools stay on top of their COVID-19 response. This feature is still new and images and procedures in this guide may change slightly. Overview REACH Surveys allow schools to send out ...
    • ARTICLE: How to Create a Dedicated Student Kiosk

      REACH BioPad 3200 Kiosk Reach allows you to create dedicated touchscreen kiosks for students to use when signing in and out around your school's campus.  These dedicated devices can be locked down to a Kiosk Only view so that access to other parts of ...
    • ARTICLE: How to Roll Over Student Data and the End of a School Year

      On your portal find this solution at Data management >> Rollover Data Rolling Over Data is a year end process or new year process that is a System Administrator Only function. You should not attempt to complete a roll-over process unless you are ...
    • ARTICLE: Deleting Contacts and Recovering Deleted Contacts in Reach

      When a contact is deleted in Reach, they are not actually deleted, they are hidden.  We do not delete contact data so that a complete history for a student can be recovered at any time in the future if it is required.  For simplicity, we refer to ...
    • HOW TO: Conduct a connectivity test for your Reach portal or device.

      If you are experiencing data sync issues between devices when using REACH the most likely cause is that your device or devices may be losing connectivity to the REACH server. In order to troubleshoot this you should conduct a Connectivity Test for ...