Reach Help Center


    • Announcements

    • Introducing the Reach Wellness Index

      Do you ever wish for a crystal ball to know how they're really doing? Beginning in 2021, Reach schools will have the ability to view and analyze the big picture of Social and Emotional Wellness for both their students and faculty directly in Reach. The
    • Stay ahead of COVID-19 with REACH

      Stay ahead of COVID-19 this school year  We've been working hard to make sure schools are as prepared as they can be when students start to arrive on campus.  We've developed some new features you may want to consider implementing this fall.  NFC Tagging 
    • Welcome to Community

      The Community hub inside REACH Support lets you join a powerful community of REACH users from around the world. When you have something to discuss, you can post a discussion within the REACH community. It's a great way to debate and collaborate, explore best practices, and compare Boarding routines in different regions of the globe. You can ask you specific questions about your school, how to use REACH Boarding, suggest a feature request, or simply post an idea of a document to share. We can't wait
    • Recent Articles

    • ARTICLE: New School Welcome to Reach (North America)

      Welcome to Reach! We are so excited to have you joining the ever-growing community of Reach schools.  This article serves as a reference and checklist to ensure that you will be Reach Ready to start using your new Reach system with your Staff, ...
    • ARTICLE: Sample Welcome Letter to Parents

      What follows is a sample letter that can be adapted and used by schools to introduce Reach to their students and parents. _________________________________________________________________________________________ Welcome to Reach! SCHOOL has ...
    • ARTICLE: Parent Primer

      The Reach Student Life Management System is a student management system that is designed specifically for boarding schools.  It helps your school to manage a whole range of residential activities including leave, rollcalls, student records and staff ...
    • ARTICLE: Sending Reach Emails from Your School Domain

      Sending emails with Reach By default, Reach sends emails from no-reply@reachboarding.com because the mail domain SPF records have been configured to allow our mail delivery service to deliver emails on behalf of our domain. This authority allows ...
    • ARTICLE: Update Existing Staff Account Settings

      There are instances where existing Staff members at a school will change positions or responsibilities from one school year to the next.  When this occurs, you do not need to create a new Reach user account for an existing Reach user.  You may need ...
    • Recent Topics

    • Introducing the Reach Wellness Index

      Do you ever wish for a crystal ball to know how they're really doing? Beginning in 2021, Reach schools will have the ability to view and analyze the big picture of Social and Emotional Wellness for both their students and faculty directly in Reach. The
    • Filter for Current Pastoral Reports

      Is there an option to add a Date Filter to Current Pastoral Reports so that the system does not try to display all the Pastoral Reports ? It is timing out because of the volume of Pastoral Reports we have in the system. 
    • Recurring leave

      Is there an option to get notified that a recurring leave pattern is about to expire ?  Is there an option to set recurring leave until stopped instead of until a date or number of recurrences?
    • Type of Pastoral Report selection populating other fields.

      Can I have default words, like a template, populate into the Report details area depending on what Type of Pastoral Report is selected ? Can I also have a list of Staff to Inform populate depending on what Type of Pastoral Report is selected ?
    • List of staff survey response history

      Our staff fill out a daily survey before coming onto campus or before leaving their on-campus residences. For compliance reporting, how would we get a report of a person's response history (which days/what times they completed)?
    • TASK LISTS for staff in REACH

      Tell us what you need. We are building a Task List feature in REACH to support the current Duty Report feature. Please tell us what you need in your task lists so we can consider this info in the development of this feature.  Checklists are another feature
    • Consent form notifications

      When a consent form is created and assigned to a parent list, do they get an email letting them know there is a form to approve?  If so, is there a place to supply the text of the email notification?
    • Adding students for 2021

      Is there a way to add students to REACH for the coming year without them being displayed with the current students? I can't find if there is a start date that you can activate the students' profiles for the next year. As we have upwards of 20+ new students
    • Staff Pins

      Is there a way to see which staff signed students out when they use a kiosk and their pin?
    • Requiring students to sign out in groups

      For off campus shopping (short jogs to seven eleven or something) we require students to be in groups of 3-5 people. Is there anyway of requiring this within leave requests?
    • Leave request actors

      So we have numerous different roles and they have different abilities and responsibilities. With some leave requests, however, more than one are allowed to approve but i only want and need one to approve from any of these groups. I've set their level all to one for actors but it still seems to require one from each group. What am i doing wrong?
    • Take out?

      For our kitchen and keeping track of who is suppose to be at dinners on weekends i've been looking into a 'leave' type request for getting take out. Is there a way to affect the meal number count while the location remains on campus?
    • How to setup RollCall

      Hi Everyone just wondering if anyone has a procedure sheet re setup of RollCall? I can find information on what a user can do, but not the "how to". which isn't very helpfuly. If anyone has a procedure sheet and is willing to share, I would be gratefull. thank you Amanda
    • Stay ahead of COVID-19 with REACH

      Stay ahead of COVID-19 this school year  We've been working hard to make sure schools are as prepared as they can be when students start to arrive on campus.  We've developed some new features you may want to consider implementing this fall.  NFC Tagging 
    • New Idea for Student Report Cards

      New idea for student report cards
    • Welcome to Community

      The Community hub inside REACH Support lets you join a powerful community of REACH users from around the world. When you have something to discuss, you can post a discussion within the REACH community. It's a great way to debate and collaborate, explore best practices, and compare Boarding routines in different regions of the globe. You can ask you specific questions about your school, how to use REACH Boarding, suggest a feature request, or simply post an idea of a document to share. We can't wait
    • Popular Articles

    • ARTICLE: Setting up COVID-19 Symptom Surveys

      REACH has designed a new module called REACH Surveys to help schools stay on top of their COVID-19 response. This feature is still new and images and procedures in this guide may change slightly. Overview REACH Surveys allow schools to send out ...
    • ARTICLE: How to Create a Dedicated Student Kiosk

      REACH BioPad 3200 Kiosk Reach allows you to create dedicated touchscreen kiosks for students to use when signing in and out around your school's campus.  These dedicated devices can be locked down to a Kiosk Only view so that access to other parts of ...
    • ARTICLE: How to Submit a REACH Surveys Response

      REACH Surveys allow schools to send out questionnaires to students, parents, and staff and allow them to self-identify symptoms of COVID-19. By asking people in your school community to self-identify, you are potentially reducing the spread of the ...
    • ARTICLE: How to Roll Over Student Data and the End of a School Year

      On your portal find this solution at Data management >> Rollover Data Rolling Over Data is a year end process or new year process that is a System Administrator Only function. You should not attempt to complete a roll-over process unless you are ...
    • ARTICLE: Deleting Contacts and Recovering Deleted Contacts in Reach

      When a contact is deleted in Reach, they are not actually deleted, they are hidden.  We do not delete contact data so that a complete history for a student can be recovered at any time in the future if it is required.  For simplicity, we refer to ...