ARTICLE: How to Prevent Duplicate Notification Emails for Parents
Sometimes, when parents share a common email address, parents will receive duplicate emails for their leave notifications. This occurs because Reach is trying to notify both parents and if their email address is identical, then two emails will be delivered to the same address.
You can prevent the duplication in these instances by turning the communications selector off for one parent in their association with the student.
Go to People Management > Student Profile and select the Associations tab. Select one of the parents and set Allow Communications to "No." Be sure to click "Save Association" and then also save changes to the Contact Details.
ARTICLE: Check Email Logs in REACH
REACH tracks the status of every email sent by your school's portal. Emails are tracked for the following results: Successful delivery to the recipient's email server Opening of the email Clicking in the email (for leave authorization requests) ...
ARTICLE: Parent Mobile App User Guide
Parent Mobile App User Guide The Reach Mobile App is designed for use as a transaction platform, it is free and is available for use by all parents/guardians that have a user account on your Reach Portal. The Mobile App provides access to the major ...
ARTICLE: Parents as Host for Another Student
Many times parents of one student are associated as a host for another student, causing the parent to wonder why they are seeing leave requests in their Reach parent account for someone else's child. Partial visibility will occur if a parent is a ...
ARTICLE: Sample Welcome Letter to Parents
What follows is a sample letter that can be adapted and used by schools to introduce Reach to their students and parents. _________________________________________________________________________________________ Welcome to Reach! SCHOOL has ...
ARTICLE: Approving Leave Requests as a Parent or Host
As a Parent or Host you can approve leave requests in a number of ways. Note, your approval methods will all depend on your school's expectations of parents' use of Reach. Some schools only have parents approve leave request through Email. Some ...