ARTICLE: Temporary Student not Managed by Sync

ARTICLE: Temporary Student not Managed by Sync

If your Reach database is controlled by the data sync with your school system, students who are not identified as students in the system will be removed from Reach with every sync update. However, you can set the student profile to NOT be managed by the data sync.

If you have temporary students then you can add them manually and set their profile to NOT be manage by your data sync.  This will ensure that they're not archived in your Reach database when they are not confirmed as students by your school system data sync.

  • If you have manually entered the student details already into Reach and discovered them to have disappeared from People Management, then they have most likely been archived so you need to recover the student and parents from the deleted list.
    See Deleting Contacts and recovering deleted contacts in REACH
  • Once recovered or added manually to the system, you then need to ensure that the Student and Parents are set to NOT be managed by your data sync.  In the contact profiles > Security Tab set the Field "Managed by Sync" to NO. 
  • Be sure to save changes to each user's profile to ensure setting update applies.


NOTE that this is only required if the student is NOT going to be flagged as a boarder in your school system database.

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