Failed email messages - Timeout failure

ARTICLE: Failed Emails - Timeout failure

We track the status of every email sent by your school's REACH portal.  Emails are tracked for successful delivery, opening, clicks and delivery failure.  You can view these details in the Email Log ( Dashboards > Email Log )

Some emails will have obvious failure reasons (eg: user has unsubscribed, user email address does not exist, user email address is full). These are what we refer to as hard bounces.

Sometimes there may also be service interruptions on the recipient email server. In these instances REACH will treat this as a soft bounce and continue to try and deliver the message being sent for up to 8 hours in the following intervals: 10 minutes, 10 minutes, 15 minutes, 30 minutes, 1 hour, 2 hours, and 4 hours. If it fails perpetually then after the 4 hours attempt you will get the Failed Timeout message.

    • Related Articles

    • ARTICLE: Check Email Logs in REACH

      REACH tracks the status of every email sent by your school's portal.  Emails are tracked for the following results: Successful delivery to the recipient's email server Opening of the email Clicking in the email (for leave authorization requests) ...
    • ARTICLE: How to Prevent Duplicate Notification Emails for Parents

      Sometimes, when parents share a common email address, parents will receive duplicate emails for their leave notifications. This occurs because Reach is trying to notify both parents and if their email address is identical, then two emails will be ...
    • Checking failed logins in the REACH Audit Log

      Every login attempt on the REACH portal is logged in the REACH Audit Log.  Identifying failed logins If you have a user that is experiencing login failures to your REACH portal you can quickly identify why they are having a problem by looking at the ...
    • How To: Troubleshoot Parents Not Receiving Emails

      REACH tracks all emails sent for confirmations of Sending, Delivery, Opening and Click.  We also track the IP address for Open and Click events. Sometimes a user's email service might interfere with the safe delivery of an email. This is most often ...
    • ARTICLE: Sending Reach Emails from Your School Domain

      Sending emails with Reach By default, Reach sends emails from no-reply@reachboarding.com because the mail domain SPF records have been configured to allow our mail delivery service to deliver emails on behalf of our domain. This authority allows ...