How to Reset a User's Password

How to Reset a User's Password

Changing a user's password in REACH can only be done by staff who have access to the People Management menu.  There are three (3) ways that you can change a user's password.

Quick change using the Password Icon. 

When in the People Management view simply click on the Blue Password Reset icon on the right hand side of the user's name. This will send the User an email message with a random new password that is randomly selected by REACH.


Use the Password change button in a User's profile

Open the User's profile and click on the Change Password button below their profi image in the User's profile view. This will send the User an email message with a random new password that is randomly selected by REACH.




Reset the password manually

If you wish to reset a User's password with an option to set a custom password you can do so by opening the User's Profile and editing the User's password in the Security Tab of their user profile. 




    • Related Articles

    • HOW TO: Change my REACH User Password

      You can change your REACH user password by going to your account details and setting a new password in your Security settings. Access My Account is at the top right corner of your REACH screen where you see your name. Once in the My Account settings, ...

    • ARTICLE: Welcome Wizard for Password Reset and Password Creation

      The Welcome Wizard is a link that you can send to a REACH user that allows them to set initially or to reset their password in REACH.  The link provides a step through guide for the user to set their password for REACH Access. 1.  Send the Wizard ...

    • ARTICLE: Student Mobile App User Guide

      Student Mobile App User Guide The Reach Mobile App is designed for use as a transaction platform, it is free and is available for use by all students that have a user account on your Reach Portal.   The Mobile App provides access to the major of ...

    • ARTICLE: Create a New User Manually

      Creating a New User Account Manually Go to People Management Click New Contact Click the Personal tab and fill in the appropriate fields Mandatory fields are First Name, Last Name, Email, Mobil Click the Security tab and fill in the appropriate ...

    • ARTICLE: Parent Mobile App User Guide

      Parent Mobile App User Guide The Reach Mobile App is designed for use as a transaction platform, it is free and available for use by all parents/guardians that have an existing user account. The Mobile App provides access to the majority of ...