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            Knowledge Base REACH Boarding Help Center Communications

            How to send a bulk notification to student, parents or staff.

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            REACH provides a useful and convenient messaging capability that can be used to contact any individual user or group of users in REACH by various communication methods. You can send messages by Email, SMS, Push Notifications to the mobile app or as internal messages in REACH.

            1. Internal Messages are messages that transfer across the REACH portal and mobile logins only.  Internal messages will appear in the "Notifications" icon in the horizontal header bar.

            2. An email will send an email using the REACH email server to the recipients.

            3. SMS will send an SMS message (If you have SMS messaging connected to REACH).

            4. Push messages are free messages that are sent from REACH to the REACH mobile app.  There is no cost to these messages, however, receiving them is subject to the user having the mobile app installed and also having incoming messages activated in the mobile app.

            Please note that SMS messages are a paid service and there is a cost involved with each message.  Internal messages, email and Push notifications are free.



            Sending messages to individuals

            You can send a message to any individual user or a collection of individual REACH users from the Specific Individuals selection bog.  Simply start typing a user's name and their name will appear on the search panel.


            Sending messages to groups

            You can select any group of people that exists in REACH from the Entire Groups selection panel. Click on the selection panel to see the groups available for selection.


            Sending to combinations of users

            Using the Advanced Picker option allows you to select any group or combination of groups in your list of contacts.




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