Touchline Connect
            Knowledge Base REACH Boarding Help Center Latest News

            REACH Parent Q&A

            Here are some of the frequently asked questions:

            How can I access My School REACH Portal?

            There are two ways for you to access your REACH portal.
            1. Web Browser using computer, tablet or mobile phone
            2. Using the REACH native mobile app on mobile phone or tablet

            Your school will notify you of your REACH web portal address, as each portal is unique. Your portal will always be a code for your school are a pre-fix to the (please note URL may contain .au, web address.
            The https:// on all our sites indicates that it is a secure portal using Secure Sockets Layer (SSL). We have employed a 2048 bit strength security cipher (the IT Industry only requires a minimum of 256 bit) which now encrypts all data transmitted to and from REACH.

            What if I forget my Password or Username?

            If all seems lost and you cannot log in to REACH after several attempts, simply visit your schools REACH portal and click on the "Forgot your password?” link next to the sign in button.
            Here you can ask the system to try and find your username for you, or if you know your username, you can ask the system to send you a brand new password. All of this is performed via email, so once again; REACH security will send your data DIRECTLY to you!

            How do I know my computer will be able to use REACH?

            As a new product REACH can be viewed on current browsers and operating systems. REACH is accessed via a Web Browser, so this means your PC and your Tablet can access REACH any time, anywhere. We highly recommend the following browsers to access REACH (you can use a website called to confirm your details):

            • An operating system that is able to have software installed. This includes (but is not limited to), Windows XP, Windows 7, Windows 8+, Linux (any distribution) or Mac OSX 10.7+
            • An HTML5 standards compliant browser. This is limited to, Google Chrome (latest version), Mozilla Firefox (latest version), Safari (v5+ on Windows, latest version on Mac) and Microsoft Internet Explorer (version 10+).

            What happens if my details change, like my email or phone number?

            When you login to your REACH Portal you can change your details in your “My Account” tab, located on the top right hand side of the home screen. Here you can select any detail and change this to up date. Please ensure you hit save when you change details in your account.
            Please be aware that changing your contact details in REACH does not mean that your details are automatically updated to the School System.  REACH will send an alert to your school administration however please also ensure that you follow school policy on updating your personal details.

            How can I Approve Leave as a parent?

            There are several ways that you can approve a leave request.

            • Use your Home Screen
              The Approval of leave can work in different ways, once you as a parent have requested leave you will return to your Home Screen. Here you will see the leave request.
              By selecting the Green or Red icon you can approve or reject leave.
              Part of REACH Risk Management procedure requires that a Leave Request must be approved even if it has only just been requested by you.  This is a verification procedure that prevents students from requesting and approving their own leave with a parent's identity.

            • Respond in your email notification
              The email notification that you receive to alert you about a leave request pending has Approve and Reject options embeded into the email.  Simply select the option that you want to reply with.

            • Respond to your SMS
              If you receive an SMS notification from REACH about a pending leave request you will also be given Approve and Reject options from within the SMS notification.

            Approve Leave via SMS on your Mobile Device from Touchline on Vimeo.

            Updated: 02 Oct 2017 07:12 PM
            Help us to make this article better
            0 1