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            Knowledge Base REACH Boarding Help Center Arrival Desk

            Wired Printer Set Up (Recommended)

            Arrival Desk can automatically print visitor badges when your guests sign in. To do so, you’ll need to purchase a Brother QL-720NW Label Printer and badges, which you can purchase from the Arrival Desk Store.

            If your front desk has an accessible ethernet port, the quickest and easiest option is a wired printer setup. You’ll be printing badges in about two minutes!


            How to Set Up Your Printer Via Ethernet Cable

            1. Unbox your printer. You won’t need the Brother instruction book, just follow along with these steps. You can also discard the grey USB cable, but you will need an ethernet cable.
            2. Assemble and insert the roll of badges into the printer. You can find step-by-step photo instructions here.
            3. Plug the black power cord into the printer and a power socket.
            4. Plug the ethernet cable into the printer. Depending on your setup, you’ll plug the other end into your desk, wall, or directly into your router.
            5. Press the power button to turn on the printer.
            6. Wait about one minute while the printer configures. When it’s ready, the status light will turn green.
            7. Press and hold the cut button until the badges begin printing. Five badges will print out. Discard the first three.
            8. On the fourth badge, look for the IP address line. It will be a series of numbers separated by periods (for example: 192.168.1.44 or 10.0.1.23).
              Note: If your IP address starts with 169.254, the printer was unable to provide a working IP address. If this happens, please refer to the Troubleshooting Guide. You’ll need to troubleshoot before you proceed.
            9. Go to Settings > Badges on your web dashboard. Under Badge Printing, click the “Enable” button.
            10. Type your IP address into the “Printer IP Address” field, and click the “Save” button.
            11. Turn on your iPad, open Envoy and sign yourself in as a test visitor. Your badge will print automatically!

            At this stage in setup, we recommend having your IT team set up a static IP address. Using a static IP address will provide the you with continuous connectivity to your printer. In other words, you’ll never have to worry about your IP address getting reset.

            Updated: 26 Sep 2017 05:07 PM
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