Related Articles
My package says delivered but it has not arrived
If the tracking on your package is showing as delivered but has still not arrived, please reach out to us at support@trayvax.com with the following information- Order Number: Email Address Associated With Order: Shipping Address: From there we can ...
Package damaged in transit?
Did your package show up damaged or missing items? If that is the case, we are here to help! To get next steps going, please email us at support@trayvax.com with the following information- Order Number: Phone Number: Please include any extra ...
Corporate/Bulk Group Sales
If you are looking for gifts for your work team, awards ceremony, or other non-sale event, please review our policy on Corporate and Group Sales. https://www.trayvax.com/pages/custom-corporate-group-sales Please note that these are taxable items and ...
Why are my cards getting damaged or dirty?
If you are experiencing issues with your wallet damaging your debit/credit cards/ID, we recommend that you either… Loosen your wallet fastener just a tad bit. If the wallet is fitted really tight, it will make it more difficult to draw out and insert ...
How do I soak my Trayvax Element?
Each Element wallet is made with real leather. When it first arrives, it will be very tight. Just like your leather baseball glove, you have to mold the Trayvax Element to the perfect fit. The Trayvax Element was meant to mold to a custom fit. Once ...