Feature Availability & Limits - Zoho CRM

Feature Availability & Limits - Zoho CRM

Features you will miss on Standard-to-Free downgrade

Features Standard Edition Free Edition
Feeds 25 follow-ups/user -
CRM Analytics    
Custom Reports 100 -
Schedule Reports 20 -
Custom Dashboards 10 -
Marketing Automation    
Mass Email 250 -
Email Templates 100 10
Web-to-Lead/Contact Form 5 1
Notify Owner -
Data Administration    
Import Data 10000 1000
Data Import - Skip/Overwrite option -
API for Third-party App. Integration 5000 calls/day 1000 calls/day
Security Management    
Profiles 5 2
Roles 5 2
Groups -
Product Customization    
Total Custom Fields per Module Max 10 -
Workflow Management    
Rules per Module 3 1
Add-ons & Integrations    
Zoho PhoneBridge -
Attach From Zoho Docs -
Attach Files from Google Drive -
General Limits    
Custom List Views 50 5
Data Storage 100000 Records 25000 records
File Storage User Licenses * 250 MB User Licenses * 250 MB
Customer Support    
Email Support 12 hours response -
Live Chat -

Last updated on: October 5th, 2016

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