The Audit Log is a chronological sequence of entries, each resulting from the actions performed by Users in Zoho CRM. Audit logs are helpful to determine the happenings before and after an event and also to identify records associated with certain events.

Availability

The Audit Log feature captures the following actions performed in the modules:

The Audit Log feature captures the following actions performed in the Setup:

View Audit Log

Audit log displays the activities performed by users in your organization with the CRM account. Users in the Administrator Profile or CEO Role can access the audit logs. However, other users can only view their own and their sub-ordinates' Audit Logs.

To view Audit Logs

1. Log into your Zoho CRM account.
2. Go to Setup > Data Administration > Audit Log.
   The Audit Log page displays all the actions performed by all users for the last 60 days.

Since Audit Log is quite exhaustive, it could be quite tiresome to sift through the entries if you are looking for a few specific details. For example, if you wish to see only the records added by a particular user or a list of actions performed in the last 7 days, it could be difficult to find those specific entries among a huge list. In such a case, you can use the Filter options offered to you and narrow down on the entry/entries you are looking for.

To filter the entries in the Audit Log page

1. Select an Entity, in order to view the log of actions performed on an entity. You can do one of the following.
   • Choose a specific module to view the log of actions performed on that module only. For example, Leads.
   • Choose Setup to view the log of all Setup related actions only.
   • Choose All Entity to view the log of actions performed on all the modules as well as Setup related actions.
2. Select a User, in order to view the log of actions performed by a particular user. You can do one of the following.
   • Choose a specific user to view the log of actions performed by that particular user.
   • Choose All users to view the log of all actions performed by all users in your organization.
3. Select an Action, in order to filter the entries based on the actions performed on the records.
   • Choose an action among Added, Updated and Deleted depending on your requirement.
   • Choose All Actions to view the log of all the three actions.
4. Select a Time, in order to view the log of actions performed in the chosen timeframe. Choose among the following options.
   • Anytime
   • Today
   • Last 7 Days
   • Last 30 Days
   • A Specific Date (which falls within the last 60 days)
   • A Date Range (which falls within the last 60 days)

For example, if you want to view all the records added by a specific user in the Leads module in the last 7 days

• Choose Entity as Leads.
• Choose the desired User.
• Choose Action as Added.
• Choose the Time as Last 7 Days.

The audit log will be displayed according to the above filters.

Audit Log for Workflow Rules

You can view details of each and every update made in the workflow inside the audit log. Every action performed in a workflow such as, create, edit, update, delete, modify, locking a rule or adding action and so on will be displayed along with the details of the update. Also, you can view the chnages made to the execution conditions by clicking on View Changes. 

Export Audit Log

You can export the audit log entries in CSV format.

To export audit log entries

1. Log in to Zoho CRM with Administrator privilege.
2. Go to Setup > Data Administration > Audit Log.
3. In the Audit Log page, click Export Audit Log.
   The entries will be exported in a .csv format.