Standard Fields in Log Calls

Standard Fields in Log Calls

In the Log a Call page, you need to specify the call-related information. The following table provides description of the various fields in the page.

Field Name Description Data Type
Subject Enter the subject of the call. Text Box
Call Type
  • Choose Inbound for the incoming calls in your organization.
  • Choose Outbound for the outgoing calls in your organization.
 Select option
Related To Choose the type of record to which the call is related and then choose the record. Drop-down list
Call From/To Specify to whom the call is made or from whom the call is received. Select option
Call Purpose Choose the purpose of the call from the drop-down list. Pick list
Call Result Specify the call result Text Box
Time Details
  • Click Current Call if the call is in progress.
  • Click Completed Call if the call is completed.
 Select option
Call Start Time Automatically displays the current date and time. Date and Time
Call Duration
  • Displays the call duration for the Current Calls.
  • For Completed Calls, specify the call duration.
 Numeric
Description Specify the description of the call. Text Box

Note

  • You cannot add custom fields in the Log a Call page. However you can customize the existing fields using page layout customization.
  • You can mark the Call Duration and Call Start Time fields as non-mandatory.

    • Related Articles

    • Workflow Rules for Calls Module

      Table of Contents... Create Workflow Rules for Calls Module Basic Details Rule Trigger Workflow Condition Instant Actions Workflow Rules for Calls Module Workflow rules for calls automate the process of performing an action, when certain specified ...

    • Standard Modules & Fields

      The standard modules in Zoho CRM: Leads Accounts Contacts Deals Campaigns Forecasts Cases Solutions Products Price Books Quotes Reports Invoices Vendors Purchase Order Sales Orders Activities Dashboards Documents - - The following tables give the ...

    • Logging Calls | Online Help - Zoho CRM

      The Log a Call functionality helps you to register the inbound calls (received from leads and customers) and outbound calls (dialed to leads and customers) with call details such as call duration, date and time of calls, notes, etc. Users who ...

    • Standard Merge Fields

      The following are the standard merge fields that can be used in templates in order to retrieve relevant data. Inventory Template Tags While creating a template, you can use various tags from Users, Organization, Accounts, Contacts, Potentials, ...

    • Standard Fields in Opportunities

      Following are the list of Zoho defined standard fields available in the Opportunities module: Field Name Description Data type Maximum Limit Deal Owner Select the name of the user to whom the deal is assigned. Lookup   Deal Name* Specify name of the ...