How do I contact Customer Service and Support?

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• My tracking says delivered but my products have not arrived. What do I do?

  Contact our customer service at 1-888-400-5630, chat, or ticket here on this website. They will investigate your order delivery or file a claim with USPS. Univia is not responsible for lost or stolen packages.

• What If I receive a damaged Product?

  Contact our Customer Service Center (via phone, email, chat or ticket) and we will be happy to help get a one time replacement product shipped out to you.  Univia is not responsible for any lost or stolen packages.

• How do I join Univia?

  First, you'll need to decide if you want to be a Retail Customer or an Influencer (that's what we call our distributors). If you choose to be a Retail Customer, decide if you want to pay full retail or become a Preferred Customer and save 20%. ...

• How do I add my company or businss name to my application?

  That's easy! While enrolling, there is a placeholder that says "Company" and you enter your legal business name and the tax ID of your company. If you have already enrolled and would like to add your business to your profile then you will need to ...

• How do I cancel my Subscription order?

  Subscription orders can not be altered 3 days prior to the ship date on your current subscription.  You can login into your back office profile and modify your Subscription order or cancel the subscription yourself. If you need further assistance you ...