I've got a completed ticket but I'm not seeing the changes on my site.
If you've received a notice that we've closed a change or update ticket for your web site but the changes aren't showing, you're most likely looking at a page from your browser's local cache.
The easiest way to test this is to simply hold down the shift key while clicking the browser refresh button (usually a circular arrow next to the URL bar). If that doesn't do the trick, try cleaning your local cache. Refer to this article
If you're still having difficulty after following this guide, don't hesitate to let us know about it by re-opening the initial ticket or contacting us directly at firstname.lastname@example.org
Not Seeing Your Support Ticket Updates?
If you've received a notice that we've closed a change or update ticket for your web site but the changes aren't showing, you're most likely looking at a page from your browser's local cache. The easiest way to test this is to simply hold down the ...
I've found a typo / incorrect information on my site and I can't change it.
Your Very3 site's data is compiled from several sources. Some of it you can change such as articles, blog posts, pictures, and news feeds. Other data like your site's name and metadata is provided by the Very3 Shared Application Framework (v3saf) and ...
Crap, I've locked myself out of my site's admin panel.
It happens every now and again -- You forget a password or your password manager goes nuts fills out the form with the wrong information. Your Very3 site is configured to prevent brute-force password attacks and / or password guessing. After 3 missed ...
How can I start a support ticket?
At Very3 we strive to be, well, let's call it approachable. You can connect with us through so many channels it'll make your head spin. You can start a support ticket with a simple email to email@example.com with a brief note describing your ...
What the heck is the Very3 Shared Application Framework?
The Very3 Shared Application Framework (v3saf) is collection of federated applications and codebase distributed free of charge to all Very3 hosted solutions. The goal of this project is to provide Very3 clients with a reliable, standardized, tested ...