The battery employed by the Ultrasonic wands has a finite number of charge and discharge cycles it can support before it can no longer hold a meaningful charge for Mezzanine usage. In the event that a wand can no longer power on, or can only power on for a disruptively short amount of time, please submit a ticket to Oblong Client Support and we will forward deploy a replacement wand. Please provide the color of the button on the faulty wand, as well as a shipping address for the replacement to ensure speedy processing of your RMA.

The wand may have experienced interference and lost its connection to the Mezzanine. To resolve this issue, power on both wands, log in to the Mezzanine admin tool, and in the "System" tab, restart the process called "Ultrasonic Wand Driver." This process restart will take approximately 20-30 seconds; during this period of time, the status lights on the wands will flash. Once the lights are all illuminated, the wands should now work as expected. Please contact Oblong Client Support if connectivity issues persist.

The most common cause of degraded tracking quality in an Ultrasonic Mezzanine room is usually related to the Ultasonic Emitters installed in the ceiling. These devices function as a serial chain, meaning that a single faulty or defective component may cause large portions of the ceiling emitters to stop functioning and drastically reduce the trackable volume of space. If this is reported in your space, please open a ticket with Oblong Client Support and attach the 'Perception Hardware' diagnostics from the Mezzanine Admin Panel. You'll find this on the System tab of the Admin Panel by clicking the triangle next to the 'Perception Hardware' heading. Please copy and paste this information into your ticket or an attachemnt to your ticket, as this will quickly let us assess the state of the emitters.