Answering your first ticket.
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...
Getting Started - Web Base Dialer
Welcome to VirtualBX Solutions, Were Glad to have you on-boarded. WEB BASE VICIDIAL Your Web Base Vicidial is fully configured with User ID, Campaign and Phones. It is not necessary to create new user and new campaign. All you need to do is to ...
Getting Started Guide - Softphone Based Dialer
SOFTPHONE BASED DIALER - VICIDIAL VPBX Deployed Softphone Based Dialer is Fully Setup with User Credentials, Default Campaigns, Phones and Basic settings. It is not required to make any additional user or create a campaign, VPBX VICIDIAL that will be ...
Getting Your Agents Login Credentials
In Order for your agents to start dialing for your campaign they need to login to the Dialer to do Manual or Automatic Dialing or receive incoming calls. Here's how you can get their user login credential. 1. Login as an ADMINISTRATOR by using the ...
How to Get Your Phone Credentials
Here how to get your login credential and setup your softphones. 1. Login to the your admin account 2. go to Admin > Phones 3. This Will show you a list of phones available for you to deploy. 4, Click on each Phone ID to get your phone credential. ...