How to Connect/Re-connect Scanner

            The scanner is connected on a COM Port.

            We need to tell VisitorRego what port it is connected to.

            Finding Com Port Number

            Step 1. Open ‘Devices and Printers’ a shortcut icon may be on the desktop.

            Or select ‘Devices and Printers’ from the Start Menu.


            Step 2. Under ‘Unspecified’ you should see the device. Take note of the COM Number.

            In this example the scanner is on COM11


            “I don’t see any Honeywell Bidirectional Device OR there is no (COM#)”

            a.       Make sure the Scanner is plugged in and showing a blue light on the top.
            b.      Unplug and re-plug into a different USB port


            Connecting scanner to VisitorRego
            Step 3. Once you have the Com Number for the scanner open VisitorRego. From Admin Mode go to Options> System Setup.

            Step 4. Click on the ‘Scanners+’ tab.

            Step 5.  In the scanner tab, change the Scanner Com Port that VisitorRego is listing to the correct Com Port Number found in Step 2.

            Step 6. Click 'Apply' to save your changes.

            Step 7. Restart VisitorRego (required).
            Updated: 13 Dec 2018 09:36 AM
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