Hardware and Peripherals
Changing the Label Roll on a Brother QL-700 Label Printer (Kiosk)
This guide applies to VR Kiosk units that have a Brother QL-700 Label Printer. 1. Locate the keys for your kiosk, then unlock and open the enclosure that houses the label printer. Once you have unlocked the enclosure door, carefully pull it towards ...
Changing the Label Roll on a Brother QL-700 Label Printer (Counter)
This guide applies to VR Counter units that have a Brother QL-700 Label Printer. 1. Hold the printer by the front, and firmly lift the roll compartment cover to open the cover. 2. Remove the old label roll and label cartridge by gently pulling on the ...
Changing the Label Roll on a Brother QL-700 Label Printer (Flex)
This guide applies to VR Flex units that have a Brother QL-700 Label Printer. 1. Locate the keys for your Flex, then unlock and open the enclosure drawer that houses the label printer. You can find the lock on the backside of the VR Flex enclosure. ...
How to Open and Close the Tablet Case
To open the tablet case you will first need to tilt it upwards (so that the tablet does not drop out when opening it). Unlock the case with your keys and carefully open the front of the case from the left and remove the front. If you are having ...
Changing the Label Roll on a Dymo 450 Label Printer
This guide applies to the Dymo LabelWriter 450 Label Printer. 1. Open up the lid of the label printer. 2. If a roll of labels was already loaded, press the label the label eject button to eject the labels. 3. Remove the spool from the printer 4. ...
Dymo Printer Configuration
After setting up a label printer in VisitorRego, it is important to configure the printer to the correct label size that it uses. This article refers to the Dymo LabelWriter 450 Label Printer. Drivers for the printer should already be installed. If ...
Label Printer Setup
Label Printers are a common component of a VisitorRego system. Visitors are printed a visitor label for easy identification on your site. The label also includes a barcode, so that the visitor can easily sign themselves out using the barcode scanner. ...
Low Label Email Notification
VisitorRego has the ability to send an email notification that the labels in your printer are running low. This is particularly useful if your VisitorRego unit is in an unattended area, or if you have a VisitorRego Kiosk where the label printer is ...
How to Connect/Re-connect Scanner
VisitorRego can automatically detect which COM port a scanner is assigned to. You can see the COM port assigned in Devices & Printers or in Device Manager. To reconnect the scanner try the following: · Unplug scanner, then reconnect. ...
Tablet Troubleshooting
If you are experiencing issues with your tablet, the troubleshooting guide below may help you fix the issue. Sometimes the tablet will freeze when it is left on the same screen for too long. This does not happen often, but it can happen. When the ...
Photo ID Capture
VisitorRego facilitates the use of a webcam during the registration process so staff can visually identify a visitor both by live feed to the reception monitor, and as a photo taken when the visitor registers on the VisitorRego unit. The captured ...
Printer Troubleshooting
If you are experiencing issues with your label printer, the troubleshooting guide below may help you fix the issue. Firstly, make sure that labels labels are loaded correctly, and that the printer is online. Label rolls can be loaded by following the ...
How to Clear the Print Queue
The print queue can be cleared by resetting the label count. Please refer to the knowledge base article Resetting the Label Count for instructions. To clear the print queue, toggle out of VisitorRego to return to the Windows desktop, then open the ...
Plain Paper Printer Setup
To specify a plain paper printer to be used by VisitorRego so that you can print full page reports for your records, follow the instructions below. From VisitorRego's Admin mode choose Options> System Setup> General tab, then expand the Printers ...
Card Printer Setup
VisitorRego has the ability to print labels directly to a specific printer. The function allows for a card printer to be used rather than the paper label printer that is normally used. Printing labels on a card printer provides a much more durable ...
Resetting the Label Count
To help keep track of how many labels are left on the roll and to know when to change the roll of labels, VisitorRego has a label count function that counts down the labels as they are used. You will see the label count displayed in the bottom left ...
Changing the Label Roll on a Brother QL-700 Label Printer
This guide applies to the Brother QL-700 Label Printer. 1. Locate the keys to your VisitorRego unit and open the enclosure that houses the label printer. 2. Open the print cover using the indent pictured (if applicable). 3. Remove the old label roll ...
Changing a Label Roll on Seiko Label Printer
This guide applies to the Seiko 450 & Seiko 650 printer, pictured respectively. To change a label roll, ensure the printer power cord is connected and the printer is turned on. The green Status Light should be flashing. 1. Press the left and right ...
Brother Printer Configuration
After setting up a label printer in VisitorRego, it is important to configure the printer to the correct label size that it uses. This article refers to the Brother QL-700 Label Printer. Drivers for the printer should already be installed. If not, ...
Seiko Printer Configuration
After setting up a label printer in VisitorRego, it is important to configure the printer to the correct label size that it uses. This article refers to the Seiko Smart Label printer 450 and 650 model. Drivers for the printer should already be ...
Label Printers FAQ
How do I order more labels? Labels can be ordered here. Why is the label printer printing two stickers instead of one? If names are being printed on two stickers instead of one, generally this means someone has pulled a label through a little too ...
Scanner Troubleshooting
If you are experiencing issues with your scanner, the troubleshooting guide below may help you fix the issue. Generally, most scanner issues can be resolved by resetting the scanner. Reset the scanner by unplugging it from the VisitorRego unit, then ...