Wake Inc | General | Knowledge Base

General
HTS Codes to use for Customs Documents when returning items to Wake for Repair or returning Loaner and/or Demonstration Equipment
International customers returning items to Wake for repair, battery replacement, return of loaner and/or demonstration equipment To avoid unnecessary tariffs, customers should use HS Code: 9801.00.1012 with Country of Origin USA, on both the customs ...
How to Open A Support Ticket with Wake Customer Care
To open a Support Ticket with Wake, click on the menu in the upper left of the HardTrack Dashboard Website. Then click on About Then click on the Link Complete the Form and Click Submit
Shipping the HTC II - Ground Only!
When you ship the HTC II, due to DOT regulations, they must be shipped ground only with the following labels. Each carton must include all (3) of these labels: a label stating that it is forbidden for transport aboard aircraft and vessels. a UN ...

Popular Articles
Configuring HardTrack Web Portal
Configuring HardTrack Web Portal Menu Options Defined: When logged into the HardTrack Web Portal as an account administrator you are given extra options on the menu bar. The menu bar will now have a "Setup" option that appears as well. Under the ...
Configuring HardTrack Device Health Report & Repeating Alert Frequency
Configuring HardTrack Repeating Alert & Device Health Report Frequency: These settings can be found in HardTrack Desktop: Click on Contacts: Within HardTrack Desktop, on the Contact, hardtrack_connect, you will find the Alert & Health Report ...
Bluetooth Reader not Connecting to HardTrack running on Tablet
How to Restart the i-PORT Bluetooth Reader Connect the USB Charging Cable to the i-PORT Bluetooth Reader and connect the other end to a PC. This will reset the Reader
How to Turn on or off Alerts for a Project
To Maintain Alerts for a Project Access the Alert Settings under the Concrete Type After selecting the Concrete Type, Click on Target Alerts button You can now check or uncheck any of the Alerts or change the email/group id, etc. Remember to Click OK ...
How to Switch/Exchange a Cloud Device
How to Switch/Exchange a Cloud Device If you would like to Switch/Exchange a HardTrack Cloud Device for another device, please do the following: 1) If you are replacing a device that may have temperature data on it, which you would like to ...

General