How to add Patient Questionnaire
When uploading a study you will be prompted to add the patient's questionnaire information. This should appear as a pop-up window during the physical uploading of data from your ARES device. After uploading a study it will remain in a "ProcessPending" > "Processing" status for up to 30 minutes, and during this time you will not be able to add a questionnaire. Here are some questions you might have regarding this process-
How do I add the questionnaire to a study after it has been uploaded?
The study will have to be in a qualifying status without having been interpreted(signed), and located in one of two places- "Pending Studies Queue" or "Reports" > "Study Reports"
- Go to Home Sleep Testing > Pending Studies Queue
- Click Search to generate a list of studies in a pending status
- Locate your patient's name and click the Green Plus Sign on the patient name
- Click Add Questionnaire, enter the information and click Save
- You can also access "Available" studies in "Reports" > "Study Reports" and follow the same instructions above.
When would I not be able to add a questionnaire to a study?
The questionnaire can only be added if the study has NOT been interpreted by your assigned reading physician AND it is in a "Client Tech Edit/Tech Edit/Interpretation Pending" or "Available" status.
What happens if I cancel the questionnaire pop-up?
Unfortunately, you will have to wait for the study to appear in the Pending Studies Queue. Once available you can follow the instructions for adding a questionnaire .
The pop-up window did not appear. What can I do?
If the pop-up window did not appear, first confirm the pop-up did not open behind another window. Then confirm your Pop-Up Blocker Settings are configured correctly. Unfortunately, you will have to wait for the study to appear in the Pending Studies Queue. Once available you can follow the instructions for adding a questionnaire .
ARES 610 Patient Instructions
Here are some commonly asked questions regarding the Home Sleep Testing process. If you do not see your question posted, please call customer support for further assistance at 877-710-6999 Option 1 > Option 1. Did I damage/delete my study by ...
How Do I find the Patient's Name so I can reconcile the bill to studies
Although the invoice service (bill.com) is PCI compliant and very secure the email delivery is not HIPAA compliant so we are redacting the patient names from the invoices. The description shows the Upload Date, Ordering doctor, Location, 1st 2 ...
ARES 620 Patient Instructions
Here are some commonly asked customer questions. If you do not see your question posted, please call customer support for further assistance at 877-710-6999. How old should you be to be to test with the ARES Device? The ARES Device is FDA approved ...