Avaya Module | Calls
Connecting to Avaya
Connect Avaya CTI Extension Log in to the Zoho Desk Production environment. Click the Avaya icon ( ) on the bottom right corner of the Homepage. Click Authorize on the pop-up. Click the Authorize button on the notification banner or from the bottom ...
Logging a Call in Zoho Desk
Log a Call via the CTI pop-up Click Edit Call from the CTI pop-up. Enter Call Category and Sub-Category. For non-service-related calls, enter a description of the interaction in the Description field (this is the comment that would normally be ...

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